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PUBLIC SERVICE USE AND PERCEIVED PERFORMANCE: AN EMPIRICAL NOTE ON THE NATURE OF THE RELATIONSHIP

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References

2014Trust in Government – the Relative Importance of Service Satisfaction, Political Factors and Demography634 cited
2003Comparing Measures of Citizen Trust and User Satisfaction as Indicators of `Good Governance': Difficulties in Linking Trust and Satisfaction Indicators552 cited
2017The Assignment of Numbers to Rank Order Categories508 cited
1970The Assignment of Numbers to Rank Order Categories445 cited
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2007Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust235 cited
2004Performance measurement and adoption of balanced scorecards226 cited
2000Police-citizen contact and police performance Attitudinal differences between Hispanics and non-Hispanics220 cited
2005What Does 25 Years of Experience Tell Us About the State of Performance Measurement in Public Policy and Management

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212 cited

2006Performance, importance and user disgruntlement: A six-step method for measuring satisfaction with travel modes209 cited

2000Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation172 cited

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