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Benchmarking, annual library plans and best value: the implications for public libraries

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References

1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
1999Benchmarking and performance measurement in public sectors219 cited
1998New measures for the new library : a social audit of public libraries77 cited
1999Best value – the impact on libraries: practical steps in demonstrating best value24 cited

Cited by

2003Benchmarking: achieving best value in public‐sector organisations96 cited
2007Benchmarking strategy deployment practices62 cited
2017Gaps in performance: benchmarking of the Czech and Slovak city libraries7 cited
2001Performance measurement and benchmarking for schools library services7 cited
2009Do libraries aid learning? Approaches and methods for measuring impact. A report of the LIRG/SCONUL seminar, 9-10 December 2002, Scarborough.5 cited
2002Combating racial discrimination in British public libraries: the role of the Quality Leaders Project4 cited
2003Strategies for reform of the public library management in the United Kingdom2 cited

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