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Integrating public relations and legal responses during a crisis: The case of Odwalla, Inc.

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2006Strategic Communication in Crisis Governance: Analysis of the Singapore Management of the SARS Crisis52 cited
2013Things can get worse51 cited
2017Crisis Management and Corporate Apology: The Effects of Causal Attribution and Apology Type on Publics’ Cognitive and Affective Responses49 cited
2017Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies

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44 cited

2008Determinants of consistent, timely, and active responses in corporate crises43 cited

2010Communicating Before a Crisis: An Exploration of Bolstering, CSR, and Inoculation Practices38 cited

2009Complexities of Crisis Renewal Over Time: Learning from the Tainted Odwalla Apple Juice Case35 cited

2003Impossible Odds: Contributions of Legal Counsel and Public Relations Practitioners in a Hostile bid for Conrail Inc. by Norfolk Southern Corporation35 cited

2001Mythic Battles: Examining the Lawyer-Public Relations Counselor Dynamic34 cited

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2016Imagining the lives of others: Empathy in public relations23 cited

2013Synchronizing crisis responses after a transgression22 cited

2007Different means to the same end22 cited

2022Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation21 cited