SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Users’ satisfaction survey on building maintenance in public housing
16 references·2 citing·34 second hop
Users’ satisfaction survey on building maintenance in public housing (2013)Users’ satisfaction survey on building ma…Strategic Management and Marketing (2012)Strategic Management and Mark…Assessing contractor quality performance (2002)Assessing contractor quality …Using SERVQUAL to assess customer satisfaction with public sector services (2001)Using SERVQUAL to assess cust…Performance management in construction: a conceptual framework (2001)Performance management in con…Measuring UK construction professional service quality: the what, how, when and who (2000)Measuring UK construction pro…Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (1998)Customer‐service provider rel…Total quality management in the construction process (1997)Total quality management in t…A framework for implementing TQM in construction (1996)A framework for implementing …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Objectives and performance in construction projects (1991)Objectives and performance in…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…ACCOMMODATION PREFERENCES AND RENTAL CHALLENGES IN URBAN DHAKA: A MIXED-METHODS STUDY (2025)ACCOMMODATION PREFERENCES AND…Service quality for architects: scale development and validation (2018)Service quality for architect…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Total quality control (1961)Out of the Crisis (1982)The New Economics: For Industry, Government, Education (1996)Trends in productivity improvement in the US construction industry (2000)Partnering Mechanism in Construction: An Empirical Study on the Chinese Construction Industry (2006)Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Relevance Lost: The Rise and Fall of Management Accounting (1987)The balanced scorecard : measures that drive performance (1992)Qualitative Data Analysis: An Expanded Sourcebook (1994)Performance Measurement in Construction (2004)Selection of performance objectives and key performance indicators in public–private partnership projects to achieve value for money (2009)Impact of integration management on construction project management performance (2017)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)Internal market orientation (2002)The Influence of On-Line Brand Community Characteristics on Community Commitment and Brand Loyalty (2008)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2001Performance management in construction: a conceptual framework450 cited
  • 1997Total quality management in the construction process401 cited
  • 1998Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes393 cited
  • 2001Using SERVQUAL to assess customer satisfaction with public sector services380 cited
  • 2002Assessing contractor quality performance193 cited
  • 2012Strategic Management and Marketing138 cited
  • 1991Objectives and performance in construction projects101 cited
  • 1996A framework for implementing TQM in construction

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

87 cited
  • 2000Measuring UK construction professional service quality: the what, how, when and who64 cited
  • Cited by

    • 2018Service quality for architects: scale development and validation16 cited
    • 2025ACCOMMODATION PREFERENCES AND RENTAL CHALLENGES IN URBAN DHAKA: A MIXED-METHODS STUDY2 cited