References

• 2013Corporate social responsibility and access to finance3,892 cited
• 1994Putting the Service-Profit Chain to Work3,732 cited
• 2010Basel Committee On Banking Supervision1,591 cited
• 2004Employee attitudes and job satisfaction1,166 cited
• 2003The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes561 cited
• 2002Assessing the Service-Profit Chain509 cited
• 2009An empirical study of employee loyalty, service quality and firm performance in the service industry480 cited
• 2006The Relationship between Interpersonal Trust, Employee Satisfaction, and Employee Loyalty299 cited
• 2008Corporate social responsibility and bank customer satisfaction274 cited
• 2010Job Characteristics and the Creativity of Frontline Service Employees244 cited
• 2005Test of a service profit chain model in the retail banking sector230 cited
• 1999The Monetary Policy Strategy of the ECB227 cited
• 2007The Effect of Transactional and Transformational Leadership Styles on the Organizational Commitment and Job Satisfaction of Customer Contact Personnel225 cited
• 2010Thinking beyond Basel III221 cited
• 2002Commercial bank management