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A model of industrial satisfaction/complaining behavior
6 references·4 citing·38 second hop
A model of industrial satisfaction/complaining behavior (1981)A model of industrial satisfaction/compla…Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…An Analysis of Shopper Dissatisfaction for Major Household Appliances (1978)An Analysis of Shopper Dissat…Extending the Concept of Consumer Satisfaction (1977)Extending the Concept of Cons…Sources of Power: Their Impact on Intrachannel Conflict (1976)Sources of Power: Their Impac…Channel Domination and Countervailing Power in Distributive Channels (1976)Channel Domination and Counte…A General Model for Understanding Organizational Buying Behavior (1972)A General Model for Understan…Complaint resolution management expectations in an asymmetric business‐to‐business context (2010)Complaint resolution manageme…Voice of the Customer: The Impact on Customer Satisfaction (1997)Voice of the Customer: The Im…Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective (1997)Power as a predictor of indus…The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty (1996)The perceived effectiveness o…Selected Determinants of Consumer Satisfaction and Complaint Reports (1983)Developing Buyer-Seller Relationships (1987)The Changing Role of Marketing in the Corporation (1992)Siła przetargowa przedsiębiorstwa a efektywność jego działalności marketingowej (2009)Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)A Rating Scale for Measuring Product/ Service Satisfaction (1980)Complaints and complaining: Functions, antecedents, and consequences. (1996)Perceived justice needs and recovery evaluation: a contingency approach (2000)The Commitment-Trust Theory of Relationship Marketing (1994)An Integrative Model Of Organizational Trust (1995)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)The buyer–seller relationship: a literature synthesis on dynamic perspectives (2020)Resource re-orchestration and firm survival in crisis periods: The role of business models of technology MNEs during COVID-19 (2023)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Variety in business-to-business services and buyer-supplier interaction (2014)The American Voter. By A. Campbell, P. Converse, W. Miller, and D. Stokes. (New York: John Wiley & Sons, Inc. 1960. Pp. viii, 573. $8.50.) (1960)Tourist satisfaction: A view from a mixed international guided package tour (2005)Postgraduate International Students from Asia: Factors Influencing Satisfaction (2006)Factors influencing tourists' revisit intentions (2010)A Theory of Cognitive Dissonance (2017)Advances in Consumer Research (2025)The psychology of interpersonal relations. (1958)Power Measurement in the Distribution Channel (1972)Networks: Between markets and hierarchies (1986)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Power-Dependence Relations (1962)Power in a Channel of Distribution: Sources and Consequences (1974)Interorganizational Exchange Behavior in Marketing Channels: A Broadened Perspective (1983)The Differential Effects of Exercised and Unexercised Power Sources in a Marketing Channel (1985)Relationship Marketing and Distribution Channels (1995)Barriers to service recovery in B2B markets: a TISM approach in the context of IT-based services (2021)Customer perceived value: a substitute for satisfaction in business markets? (2002)Organizational innovation adoption: a multi-level framework of determinants and opportunities for future research (2002)Relationship value and relationship quality (2006)Determinants of negative word-of-mouth communication using social networking sites (2016)Service quality and student/customer satisfaction in the private tertiary education sector in Singapore (2017)
this work references cited by second hop

References

  • 1972A General Model for Understanding Organizational Buying Behavior914 cited
  • 1976Sources of Power: Their Impact on Intrachannel Conflict464 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 1976Channel Domination and Countervailing Power in Distributive Channels294 cited
  • 1977Extending the Concept of Consumer Satisfaction147 cited
  • 1978An Analysis of Shopper Dissatisfaction for Major Household Appliances117 cited

Cited by

  • 2010Complaint resolution management expectations in an asymmetric business‐to‐business context46 cited
  • 1996The perceived effectiveness of marketer responses to industrial buyer complaints: suggestions for improved vendor performance and customer loyalty38 cited
  • 1997Power as a predictor of industrial complaining styles in a buyer/seller relationship: the buyer’s perspective37 cited
  • 1997Voice of the Customer: The Impact on Customer Satisfaction33 cited

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