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Quality improvement in governmental services
16 references·6 citing·33 second hop
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References

  • 2000What is strategy5,834 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 2012Reflexive Methodology: New Vistas for Qualitative Research3,463 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1996The New Public Management in Action2,187 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 2002Understanding Organizational Culture1,533 cited
  • 1999Value co-production: intellectual origins and implications for practice and research934 cited
  • 2001Reframing Business: When the Map Changes the Landscape928 cited
  • 1993What is strategy, and does it matter?836 cited
  • 2003Redefining the corporation: stakeholder management and organizational wealth753 cited
  • 2002Redefining the Corporation688 cited
  • 2001New public management : the transformation of ideas and practice676 cited
  • 1993Shaping strategic change552 cited
  • 1992Service operations management489 cited
  • 2000New Service Development and Innovation in the New Economy

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252 cited

Cited by

  • 2007ISO 14001 as a driving force for sustainable development and value creation80 cited
  • 2010Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study47 cited
  • 2020Value Creation and Sustainability: Lessons from Leading Sustainability Firms27 cited
  • 2010Corporate social responsibility for sustainable service dominant logic23 cited
  • 2010Innovation in the public sector: the roles of external influences8 cited
  • 2008One-stop services concept for the public sector: successes and roadblocks5 cited