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Logistics and competitive strategy
6 references·16 citing·38 second hop
Logistics and competitive strategy (1993)Logistics and competitive strategyLogistics and Supply Chain Management (2021)Logistics and Supply Chain Ma…The horizontal organization (2007)The horizontal organizationBuilding a Chain of Customers (1991)Building a Chain of CustomersZero defections: quality comes to services. (1990)Zero defections: quality come…Competing Against Time (1990)Competing Against TimeBuilding a chain of customers (1990)Building a chain of customersTrends and New Challenges in the Green Supply Chain: The Reverse Logistics (2020)Trends and New Challenges in …Mediation effects in the ‘purchasing and supply management (PSM) practice–performance link’: Findings from a meta-analytical structural equation model (2016)Mediation effects in the ‘pur…The Use of Third Party Logistics Services: A Malaysian Perspective (2015)The Use of Third Party Logist…Impediments to Social Sustainability Adoption in the Supply Chain: An ISM and MICMAC Analysis in Indian Manufacturing Industries (2015)Impediments to Social Sustain…The logistics service providers in eco-efficiency innovation: an empirical study (2013)The logistics service provide…Toward a framework of innovation management in logistics firms: A systems perspective (2009)Toward a framework of innovat…The impact of information technology on the financial performance of third‐party logistics firms in China (2008)The impact of information tec…Logistics and Supply Chain in Malaysia: Issues and Challenges (2008)Logistics and Supply Chain in…Strategic postures of third‐party logistics providers in mainland China (2006)Strategic postures of third‐p…CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS (2005)CUSTOMER SERVICE IN THE INTER…A supply chain diagnostic tool (2004)A supply chain diagnostic toolThe use of third-party logistics services: Evidence from a sub-Sahara African nation (2003)The use of third-party logist…Automating Supplier Selection Procedures (2001)Automating Supplier Selection…Environmental performance indicators for integrated supply chains: the case of Xerox Ltd (1998)Environmental performance ind…Case study: evidence of a strategic marketing paradigm in a growing SME (1998)Case study: evidence of a str…Voice of the Customer: The Impact on Customer Satisfaction (1997)Voice of the Customer: The Im…A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Cannibals with forks: the triple bottom line of 21st century business (1999)From a literature review to a conceptual framework for sustainable supply chain management (2008)Supply chain sustainability assessment with Dempster-Shafer evidence theory: Implications in cleaner production (2019)The impact of multinational corporations’ socially responsible supplier development practices on their corporate reputation and financial performance (2019)Applying blockchain technology to ensure compliance with sustainability standards in the PPE multi-tier supply chain (2022)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)China statistical yearbook (1988)Towards a dynamic theory of strategy (1991)Evaluation of third‐party logistics (3PL) providers by using a two‐phase AHP and TOPSIS methodology (2009)An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers (2010)Logistics service innovation by third party logistics providers in China: Aligning guanxi and organizational structure (2018)Qualitative Analysis for Social Scientists (1987)Qualitative Data Analysis: An Expanded Sourcebook (1994)Case Study Research (2004)Exploring the Framework Development Status for Sustainability in Supply Chain Management: A Systematic Literature Synthesis and Future Research Directions (2017)Analysing the institutional pressures on shippers and logistics service providers to implement green supply chain management practices (2019)Green supply chain management practices and third-party logistics providers’ performances: A fuzzy-set approach (2021)From brand values to customer value (1996)Customer Relationship Management: from Strategy to Implementation (2006)Dynamic capability: Impact of process alignment and organizational learning culture on performance (2009)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Building the Resilient Supply Chain (2004)Perspectives in supply chain risk management (2006)Sustainability in the Turkish retailing industry (2008)A multi-agent architecture for reverse logistics in a green supply chain (2011)Environmental sustainability in logistics and freight transportation (2014)Organizational Obstacles: Links with Financial Performance, Customer Satisfaction, and Job Satisfaction in a Service Environment (1993)Managing Information about Processes (1995)Checking Out Service: Evaluating Excellence, HRM and TQM in Retailing (1997)Strategic alliances and the rate of new product development: An empirical study of entrepreneurial biotechnology firms (1996)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)An exploration towards a production theory and its application to construction (2000)A framework for the design of manufacturing strategy processes (1995)Aligning Manufacturing Strategy and Business‐Level Competitive Strategy in New Competitive Environments: The Case for Strategic Resonance (2005)
this work references cited by second hop

References

  • 1990Zero defections: quality comes to services.5,373 cited
  • 2021Logistics and Supply Chain Management2,105 cited
  • 1990Competing Against Time1,272 cited
  • 1990Building a chain of customers191 cited
  • 2007The horizontal organization172 cited
  • 1991Building a Chain of Customers128 cited

Cited by

  • 2013The logistics service providers in eco-efficiency innovation: an empirical study126 cited
  • 1998Environmental performance indicators for integrated supply chains: the case of Xerox Ltd118 cited
  • 2015Impediments to Social Sustainability Adoption in the Supply Chain: An ISM and MICMAC Analysis in Indian Manufacturing Industries89 cited
  • 2006Strategic postures of third‐party logistics providers in mainland China86 cited
  • 2020Trends and New Challenges in the Green Supply Chain: The Reverse Logistics64 cited
  • 2008The impact of information technology on the financial performance of third‐party logistics firms in China59 cited
  • 2005CUSTOMER SERVICE IN THE INTERNET-ENABLED LOGISTICS SUPPLY CHAIN: WEBSITE DESIGN ANTECEDENTS AND LOYALTY EFFECTS57 cited
  • 2003The use of third-party logistics services: Evidence from a sub-Sahara African nation55 cited
  • 2004

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A supply chain diagnostic tool
55 cited
  • 2008Logistics and Supply Chain in Malaysia: Issues and Challenges44 cited
  • 2015The Use of Third Party Logistics Services: A Malaysian Perspective41 cited
  • 2009Toward a framework of innovation management in logistics firms: A systems perspective36 cited
  • 1998Case study: evidence of a strategic marketing paradigm in a growing SME34 cited
  • 1997Voice of the Customer: The Impact on Customer Satisfaction33 cited
  • 2001Automating Supplier Selection Procedures31 cited
  • 2016Mediation effects in the ‘purchasing and supply management (PSM) practice–performance link’: Findings from a meta-analytical structural equation model30 cited