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Enhancing innovation capability through relationship management and implications for performance
16 references·16 citing·39 second hopsampled
Enhancing innovation capability through relationship management and implications for performance (2006)Enhancing innovation capability through r…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology (1996)Interorganizational Collabora…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)ORGANIZATIONAL INNOVATION: A …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…The economic institutions of capitalism firms, markets, relational contracting (1985)The economic institutions of …Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Transaction-Cost Economics: The Governance of Contractual Relations (1979)Transaction-Cost Economics: T…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Research model for measuring the impact of customer relationship management (CRM) on performance indicators (2020)Research model for measuring …Investigating innovation capability and organizational performance in service firms (2020)Investigating innovation capa…Supply Chain Integration and Customer Relationship Management in the Airline Logistics (2019)Supply Chain Integration and …Service innovation of cold chain logistics service providers: A multiple-case study in China (2019)Service innovation of cold ch…Customer relationship management: Innovation and performance (2017)Customer relationship managem…Innovation Capability: A Systematic Review and Research Agenda (2016)Innovation Capability: A Syst…Innovation capability of SMEs through entrepreneurship, marketing capability, relational capital and empowerment (2016)Innovation capability of SMEs…The impact of innovation capability on the performance of manufacturing companies (2015)The impact of innovation capa…Hotel innovation and performance in times of crisis (2014)Hotel innovation and performa…Does location matter to export performance? (2014)Does location matter to expor…The logistics service providers in eco-efficiency innovation: an empirical study (2013)The logistics service provide…The impact of logistics resources on the performance of Malaysian logistics service providers (2012)The impact of logistics resou…A conceptual framework for the measurement of innovation capability and its effects (2012)A conceptual framework for th…The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model (2010)The impact of customer relati…Measuring organizational performance and organizational excellence of SMEs – Part 2: an empirical study on SMEs in India (2010)Measuring organizational perf…Measuring organizational performance and organizational excellence of SMEs – Part 1: a conceptual framework (2010)Measuring organizational perf…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The Nature of the Firm (1937)A resource‐based view of the firm (1984)Dynamic capabilities: what are they? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1979Transaction-Cost Economics: The Governance of Contractual Relations10,182 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1996Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology8,498 cited
  • 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
  • 1985The economic institutions of capitalism firms, markets, relational contracting7,240 cited
  • 1984A Service Quality Model and its Marketing Implications

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6,560 cited
  • 1991ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS.6,520 cited
  • Cited by

    • 2012A conceptual framework for the measurement of innovation capability and its effects220 cited
    • 2016Innovation capability of SMEs through entrepreneurship, marketing capability, relational capital and empowerment217 cited
    • 2015The impact of innovation capability on the performance of manufacturing companies167 cited
    • 2010The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model137 cited
    • 2010Measuring organizational performance and organizational excellence of SMEs – Part 2: an empirical study on SMEs in India135 cited
    • 2014Hotel innovation and performance in times of crisis131 cited
    • 2013The logistics service providers in eco-efficiency innovation: an empirical study126 cited
    • 2010Measuring organizational performance and organizational excellence of SMEs – Part 1: a conceptual framework103 cited
    • 2017Customer relationship management: Innovation and performance97 cited
    • 2012The impact of logistics resources on the performance of Malaysian logistics service providers92 cited
    • 2019Service innovation of cold chain logistics service providers: A multiple-case study in China91 cited
    • 2019Supply Chain Integration and Customer Relationship Management in the Airline Logistics91 cited
    • 2014Does location matter to export performance?87 cited
    • 2020Research model for measuring the impact of customer relationship management (CRM) on performance indicators85 cited
    • 2020Investigating innovation capability and organizational performance in service firms79 cited
    • 2016Innovation Capability: A Systematic Review and Research Agenda77 cited