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Cultural similarity and service leadership: a look at the cruise industry
16 references·1 citing·34 second hop
Cultural similarity and service leadership: a look at the cruise industry (2004)Cultural similarity and service leadershi…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective (1995)Relationship-based approach t…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures. (1986)A meta-analysis of the relati…Employee and customer perceptions of service in banks: Replication and extension. (1985)Employee and customer percept…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Leadership in Organizations (1981)Leadership in OrganizationsThe nature and causes of job satisfaction (1976)The nature and causes of job …The attraction paradigm (1972)The attraction paradigmA Path Goal Theory of Leader Effectiveness (1971)A Path Goal Theory of Leader …Modern Factor Analysis (1968)Modern Factor AnalysisThe Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Modern factor analysis (1960)Modern factor analysisThe ‘Cruise Ship Railing Dance’: Conducting Academic Research in the Cruise Domain (2012)The ‘Cruise Ship Railing Danc…Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)Leadership and Performance beyond Expectations (1987)An Integrative Model Of Organizational Trust (1995)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Economic Forces and the Stock Market (1986)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)An updated and expanded assessment of PLS-SEM in information systems research (2017)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)Personality and leadership: A qualitative and quantitative review. (2002)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Ethical leadership: A social learning perspective for construct development and testing (2005)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)The weirdest people in the world? (2010)Current patterns of parental authority. (1971)Individual differences in uses of humor and their relation to psychological well-being: Development of the Humor Styles Questionnaire (2003)Common methods variance detection in business research (2015)Adult attachment, working models, and relationship quality in dating couples. (1990)Inclusion of Other in the Self Scale and the structure of interpersonal closeness. (1992)INTERGROUP CONTACT THEORY (1998)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1995Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective7,286 cited
  • 1976The nature and causes of job satisfaction6,848 cited
  • 1981Leadership in Organizations5,252 cited
  • 1960Modern factor analysis5,122 cited
  • 1972The attraction paradigm4,369 cited
  • 1968Modern Factor Analysis3,177 cited
  • 1971A Path Goal Theory of Leader Effectiveness3,052 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.

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1,353 cited
  • 1986A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures.1,229 cited
  • Cited by

    • 2012The ‘Cruise Ship Railing Dance’: Conducting Academic Research in the Cruise Domain3 cited