Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

What keeps online customers repurchasing through the internet?

16 references·16 citing·40 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1988On the Evaluation of Structural Equation Models26,139 cited
2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
1999Whence Consumer Loyalty?7,319 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1999Whence Consumer Loyalty?4,891 cited
1995Why Satisfied Customers Defect2,226 cited
2003Customer satisfaction and loyalty in online and offline environments1,560 cited
2001An empirical analysis of the antecedents of electronic commerce service continuance1,441 cited
2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis1,179 cited
2002

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Customer Loyalty in E-Commerce

1,062 cited

1996Why Satisfied Customers Defect809 cited

Cited by

2014Personality Antecedents of Customer Citizenship Behaviors in Online Shopping Situations132 cited
2013Encounter-based antecedents of e-customer citizenship behaviors129 cited
2016Satisfaction Trust and Loyalty of Repeat Online Consumer within the Japanese Online Supermarket Trade115 cited
2016E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia97 cited
2022Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective92 cited
2017Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach67 cited
2014Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet60 cited
2024Experiential learning in higher education: Assessing the role of business simulations in shaping student attitudes towards sustainability52 cited
2013Consumer shopping behaviour on the Internet: insights from Malaysia46 cited
2010Evidence of Online Shopping: A Consumer Perspective37 cited
2012Alignment of Teacher and Student Perceptions on the Continued Use of Business Simulation Games.29 cited
2012Exploring the online bidder’s repurchase intention: a cost and benefit perspective25 cited
2017How Consumer Attitudes Improve Repurchase Intention23 cited
2017Need for touch and two-way communication in e-commerce23 cited
2013Explaining the e-Government Usage Using Expectation Confirmation Model: The Case of Electronic Tax Filing in Malaysia20 cited
2008Exploring Factors Effecting the Continuance of Purchasing Behavior in Internet Shopping: Extrinsic Benefits and Intrinsic Benefits20 cited