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The impact of management measures on performance of outsourced professional housing maintenance services
16 references·0 citing·45 second hop
The impact of management measures on performance of outsourced professional housing maintenance services (2008)The impact of management measures on perf…The asymmetrical and non-linear effects of store quality attributes on customer satisfaction (2002)The asymmetrical and non-line…Public Sector Management (2002)Public Sector ManagementThe soft foundation of the critical success factors on TQM implementation in Malaysia (2001)The soft foundation of the cr…The process of benchmarking, benchlearning and benchaction (2001)The process of benchmarking, …Bureaucratic Theory Meets Reality: Public Choice and Service Contracting in U. S. Local Government (1998)Bureaucratic Theory Meets Rea…Factors affecting supplier quality performance (1997)Factors affecting supplier qu…Personality measurement and employment decisions: Questions and answers. (1996)Personality measurement and e…Managing the New Public Services (1996)Managing the New Public Servi…Competition and Corporate Performance (1996)Competition and Corporate Per…Public Services and Market Mechanisms (1995)Public Services and Market Me…Hierarchies, Markets and Power in the Economy : An Economic Perspective (1995)Hierarchies, Markets and Powe…Alternative quality improvement practices and organization performance (1994)Alternative quality improveme…The strategic management of architectural practice (1993)The strategic management of a…Quality in the Service Sector: A Review (1989)Quality in the Service Sector…Human Services Contracting (1985)Human Services ContractingStrategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Essentials of Psychological Testing (1960)Handbook of Industrial and Organizational Psychology. (1977)Modeling the performance prediction problem in industrial and organizational psychology. (1990)Personality and job performance: The Big Five revisited. (2000)Refining the relationship between personality and subjective well-being. (2008)The Economics and Psychology of Personality Traits (2008)The Structure of Scientific Revolutions (1963)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)An Evolutionary Theory of Economic Change. (1983)The International Biotechnology Industry: A Dynamic Capabilities Perspective (2000)Bridging contested terrain: linking incentive-based and learning perspectives on organizational evolution (2003)Behavioral assumptions and theory development: the case of transaction cost economics (2006)Breaking Free from Product Marketing (1977)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Marketing for Service Industries-A Revie (1993)Quality in Retail Banking (1994)Service quality measurement in the banking sector in South Korea (2003)Measuring the efficiency of decision making units (1978)The Economic Institutions of Capitalism (1986)The Economic Institutions of Capitalism (1987)Techniques for improving response rates in OM survey research (2002)Exploring flexibility and execution competencies of manufacturing firms (2004)How internal integration, information sharing, and training affect supply chain risk management capabilities (2016)Industry Structure, Market Rivalry, and Public Policy (1973)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Measuring and Explaining Management Practices Across Firms and Countries (2006)Competition and Innovation: An Inverted U Relationship (2008)Competition and innovation: an inverted U relationship (2017)Quality-Control Handbook. (1952)Out of the Crisis (1982)An Instrument for Measuring the Critical Factors of Quality Management (1989)An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model (2000)Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 (2005)ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited (2009)E-S-QUAL (2004)Bringing politics back in: Towards a model of the developmental state (1995)Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)User-centered E-Government in practice: A comprehensive model for measuring user satisfaction (2009)Is private production of public services cheaper than public production? A meta-regression analysis of solid waste and water services (2010)Implementing Open Innovation in the Public Sector: The Case of Challenge.gov (2013)INTER‐MUNICIPAL COOPERATION AND COSTS: EXPECTATIONS AND EVIDENCE (2014)Public–Private Partnerships: from Contested Concepts to Prevalent Practice (2004)‘We do good things, don’t we?’: ‘Blended Value Accounting’ in social entrepreneurship (2009)Neo-liberal urban planning policies: A literature survey 1990–2010 (2011)
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References

  • 1996Competition and Corporate Performance2,483 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1996Personality measurement and employment decisions: Questions and answers.572 cited
  • 1995Public Services and Market Mechanisms531 cited
  • 2002Public Sector Management465 cited
  • 1998Bureaucratic Theory Meets Reality: Public Choice and Service Contracting in U. S. Local Government322 cited
  • 1989Quality in the Service Sector: A Review245 cited
  • 1994Alternative quality improvement practices and organization performance233 cited
  • 1995Hierarchies, Markets and Power in the Economy : An Economic Perspective230 cited
  • 1997Factors affecting supplier quality performance177 cited
  • 2002The asymmetrical and non-linear effects of store quality attributes on customer satisfaction172 cited
  • 2001The soft foundation of the critical success factors on TQM implementation in Malaysia140 cited
  • 1996Managing the New Public Services114 cited
  • 2001The process of benchmarking, benchlearning and benchaction77 cited
  • 1993The strategic management of architectural practice66 cited

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1985
Human Services Contracting
61 cited

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