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Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment
16 references·5 citing·42 second hop
Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment (2014)Does service convenience matter? An empir…Advances in Consumer Research (2025)Advances in Consumer ResearchA Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Enhancing store brand equity through relationship quality in the retailing industry: evidence from Vietnam (2022)Enhancing store brand equity …Sense of virtual community, commitment and knowledge contribution: an empirical research based on MI community (2021)Sense of virtual community, c…Surrounded by middlemen - how multi-sided platforms change the insurance industry (2019)Surrounded by middlemen - how…Service Convenience and Post-Purchase Behaviour of Online Buyers: An Empirical Study (2018)Service Convenience and Post-…Do product returns hurt relational outcomes? some evidence from online retailing (2016)Do product returns hurt relat…Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. 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this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

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4,950 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
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    • 2016Do product returns hurt relational outcomes? some evidence from online retailing24 cited
    • 2021Sense of virtual community, commitment and knowledge contribution: an empirical research based on MI community11 cited
    • 2022Enhancing store brand equity through relationship quality in the retailing industry: evidence from Vietnam8 cited