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Increasing the Organizational Influence of Corporate Consumer Affairs Departments
16 references·2 citing·38 second hop
Increasing the Organizational Influence of Corporate Consumer Affairs Departments (1981)Increasing the Organizational Influence o…Advances in Consumer Research (2025)Advances in Consumer ResearchThe Bureaucratic Phenomenon (2017)The Bureaucratic PhenomenonDisconfirmation of consumer expectations through product trial. (1979)Disconfirmation of consumer e…Consumer Response to Dissatisfaction With Services and Intangibles (1978)Consumer Response to Dissatis…Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress (1977)Consumer Response to Unsatisf…Consumer behavior : application of theory (1977)Consumer behavior : applicati…A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures (1977)A Taxonomy of Consumer Satisf…Warranty and Complaint Policies: An Opportunity for Marketing Management (1975)Warranty and Complaint Polici…Dissatisfied Consumers: Who Gets Upset and Who Takes Action (1975)Dissatisfied Consumers: Who G…The Bases and Use of Power in Organizational Decision Making: The Case of a University (1974)The Bases and Use of Power in…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…An Exploratory Behavioral and Socio‐Economic Profile of Consumer Action About Dissatisfaction with Selected Household Appliances (1973)An Exploratory Behavioral and…Consumer Expectations, Product Performance, and Perceived Product Quality (1972)Consumer Expectations, Produc…A Strategic Contingencies' Theory of Intraorganizational Power (1971)A Strategic Contingencies' Th…The Bureaucratic Phenomenon. (1965)The Bureaucratic Phenomenon.Value co-creation in shared mobility: The case of carpooling in China (2024)Value co-creation in shared m…Do they see the signs? Organizational response behavior to customer complaint messages (2021)Do they see the signs? Organi…Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s. (1964)Differentiation and Integration in Complex Organizations (1967)A SOCIAL CAPITAL THEORY OF CAREER SUCCESS. (2001)Power, approach, and inhibition. 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References

  • 2025Advances in Consumer Research13,264 cited
  • 2017The Bureaucratic Phenomenon1,861 cited
  • 1965The Bureaucratic Phenomenon.1,744 cited
  • 1971A Strategic Contingencies' Theory of Intraorganizational Power1,360 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
  • 1974The Bases and Use of Power in Organizational Decision Making: The Case of a University707 cited
  • 1979Disconfirmation of consumer expectations through product trial.551 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1977Consumer behavior : application of theory419 cited
  • 1972Consumer Expectations, Product Performance, and Perceived Product Quality347 cited
  • 1977Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress272 cited
  • 1975Dissatisfied Consumers: Who Gets Upset and Who Takes Action205 cited
  • 1975Warranty and Complaint Policies: An Opportunity for Marketing Management113 cited
  • 1977A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures111 cited
  • 1978Consumer Response to Dissatisfaction With Services and Intangibles

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89 cited
  • 1973An Exploratory Behavioral and Socio‐Economic Profile of Consumer Action About Dissatisfaction with Selected Household Appliances74 cited
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    • 2021Do they see the signs? Organizational response behavior to customer complaint messages23 cited
    • 2024Value co-creation in shared mobility: The case of carpooling in China9 cited