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Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services
16 references·2 citing·36 second hop
Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services (2010)Technology and Service Quality in the Ban…Service Management and Marketing (2011)Service Management and Market…Service quality dimensions: an examination of Grönroos’s service quality model (2004)Service quality dimensions: a…INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA (2003)INSIGHTS INTO SERVICE OPERATI…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Service Quality, Profitabilit…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage (1994)Development of Measures to As…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Qualitative methods in management research (1992)Qualitative methods in manage…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Importance-Performance Analysis (1977)Importance-Performance Analys…Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria (2022)Impact of E-service quality o…E-banking Adoption Model in Palestine (2011)E-banking Adoption Model in P…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)The Behavioral Consequences of Service Quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Trust Model for Consumer Internet Shopping (2001)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 2000Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn1,918 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
  • 1999Electronic Commerce: A Managerial Perspective1,605 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2011Service Management and Marketing1,414 cited
  • 1992Qualitative methods in management research691 cited
  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited
  • 2004Service quality dimensions: an examination of Grönroos’s service quality model

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603 cited
  • 1994Development of Measures to Assess the Extent to Which an Information Technology Application Provides Competitive Advantage550 cited
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    • 2022Impact of E-service quality on customer satisfaction: a study of internet banking for general and maritime services in Nigeria26 cited
    • 2011E-banking Adoption Model in Palestine8 cited