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Measuring quality gaps in hotels: the case of Crete
10 references·16 citing·31 second hop
Measuring quality gaps in hotels: the case of Crete (1999)Measuring quality gaps in hotels: the cas…The Motivation to Work (2017)The Motivation to WorkQuality perceptions of internal and external customers: a case study in educational administration (1998)Quality perceptions of intern…Motivation and Personality (1997)Motivation and PersonalityService Quality in Hospitality Organizations (1995)Service Quality in Hospitalit…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Delivering Quality Service (1990)Delivering Quality ServiceConsumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…A Synthesised Service Quality Model with Managerial Implications (1990)A Synthesised Service Quality…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The tourist loyalty index: A new indicator for measuring tourist destination loyalty? (2018)The tourist loyalty index: A …Analyzing hotel efficiency from a regional perspective: The role of environmental determinants (2018)Analyzing hotel efficiency fr…A review of service quality and service delivery (2017)A review of service quality a…Adaptation of hospitality service quality scales for marina services (2016)Adaptation of hospitality ser…Evaluation of perceived service quality provided by tourism establishments in Egypt (2015)Evaluation of perceived servi…The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China (2014)The Effect of Tourist Relatio…How do international tourists perceive hotel quality? (2014)How do international tourists…Measurement of Service Quality in the Hotel Sector: The Case of Northern Poland (2013)Measurement of Service Qualit…An Analysis of Spanish Hotel Efficiency (2013)An Analysis of Spanish Hotel …Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society (2009)Ranking airlines' service qua…Which management practices are contributory to service quality? (2008)Which management practices ar…Assessing international tourists' perceptions of service quality at Air Mauritius (2007)Assessing international touri…Which service quality dimensions are important in inbound tourism? (2006)Which service quality dimensi…Does quality impact on hotel performance? (2006)Does quality impact on hotel …An Investigation of the Relationship Among Service Quality, Customer Satisfaction and Behavioural Intentions in Spanish Health Spas (2005)An Investigation of the Relat…Managing both Outcome and Process Quality is Critical to Quality of Hotel Service (2004)Managing both Outcome and Pro…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Handbook of Positive Psychology (2001)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)Measuring Banks' Automated Service Quality: A Confirmatory Factor Analysis Approach (2005)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context (2019)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1997Motivation and Personality15,128 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2017The Motivation to Work5,564 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1990Delivering Quality Service1,326 cited
  • 1990A Synthesised Service Quality Model with Managerial Implications225 cited
  • 1998Quality perceptions of internal and external customers: a case study in educational administration117 cited
  • 1995Service Quality in Hospitality Organizations23 cited

Cited by

  • 2014The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China174 cited
  • 2018The tourist loyalty index: A new indicator for measuring tourist destination loyalty?124 cited
  • 2014How do international tourists perceive hotel quality?98 cited
  • 2006Which service quality dimensions are important in inbound tourism?90 cited
  • 2006Does quality impact on hotel performance?

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87 cited
  • 2009Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society84 cited
  • 2018Analyzing hotel efficiency from a regional perspective: The role of environmental determinants76 cited
  • 2007Assessing international tourists' perceptions of service quality at Air Mauritius73 cited
  • 2017A review of service quality and service delivery70 cited
  • 2013An Analysis of Spanish Hotel Efficiency55 cited
  • 2016Adaptation of hospitality service quality scales for marina services50 cited
  • 2008Which management practices are contributory to service quality?49 cited
  • 2013Measurement of Service Quality in the Hotel Sector: The Case of Northern Poland48 cited
  • 2004Managing both Outcome and Process Quality is Critical to Quality of Hotel Service48 cited
  • 2005An Investigation of the Relationship Among Service Quality, Customer Satisfaction and Behavioural Intentions in Spanish Health Spas44 cited
  • 2015Evaluation of perceived service quality provided by tourism establishments in Egypt36 cited