Measuring teamwork culture: the use of a modified EFQM model

Abstract

This paper discusses teamwork, development of a team‐based organisation and performance measurement issues. This discussion leads to the formulation of a methodology to measure the organisational journey towards a team‐based organisational paradigm. The TEaM model, a model based on the EFQM excellence model, is suggested as a self‐assessment tool for the measurement of teamwork culture in organisations. Consequently, a five step‐approach aimed at successful acquisition of the proposed model is recommended. The authors demonstrate the usefulness of TEaM, not only in the improvement of teamwork culture in organisations, but also in reducing the resistance to change efforts while supporting the knowledge exchange through continuous self‐assessment of teams.

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