Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Quality: new directions in the research

16 references·5 citing·30 second hop

FromToDepth

this work references cited by second hop

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
1994Service Quality: New Directions in Theory and Practice1,701 cited
1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
2001The evolution and future of national customer satisfaction index models1,069 cited
2002Performance-only measurement of service quality: a replication and extension935 cited
2001Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

650 cited

1997Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs357 cited

2000Measuring service quality at yale university’s libraries198 cited

Cited by

2012Understanding perceived service quality and satisfaction38 cited
2015Modelling influential factors on customer loyalty in public libraries: a study of West Iran32 cited
2019Users' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore1 cited
2012The relationship between academic library usage and perceived personal performance in Kuwait1 cited
2013The effective use of electronic information services (EIS) in Greek higher education and their relationship to current Greek educational practice0 cited