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Towards an understanding of employee empowerment in hospitality services

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References

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1989Leadership: The Art of Empowering Others290 cited
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1993The impact of employee involvement on organisational commitment and ‘them and us’ attitudes55 cited
1996Hospitality operations: patterns in management, service improvement and business performance32 cited

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2003Psychological empowerment of non-supervisory employees working in full-service restaurants138 cited
2010Empowerment in hospitality organizations: Customer orientation and organizational support111 cited
2022Effect of empowering leadership on work engagement via psychological empowerment: Moderation of cultural orientation98 cited
2011Organisational and psychological empowerment in the HRM‐performance linkage98 cited
2021Updates in service standards in hotels: how COVID-19 changed operations98 cited
1998Empowerment in five‐star hotels: choice, voice or rhetoric?83 cited
2017Assessing the effectiveness of empowerment on service quality: A multi-level study of Chinese tourism firms81 cited
1999New approaches to HRM in the UK hotel industry

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80 cited

2015The impacts of perceived organizational prestige and organization identification on turnover intention: the mediating effect of psychological empowerment78 cited

2008Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry73 cited

2019Aligning employees’ attitudes and behavior with hospitality brands: The role of employee brand internalization64 cited

1995Empowering service workers at Harvester Restaurants57 cited

2022“Are your employees mentally prepared for the pandemic?” Wellbeing-oriented human resource management practices in a developing country56 cited

1998Matching the management of human resources to service operations56 cited

2016Outcomes of Management Innovation: An Empirical Analysis in the Services Industry55 cited

2000Management and Empowerment Programmes53 cited