Ethics in the hospitality industry: an applied model

Randall S. Upchurch

28 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Abstract

Aims to profile the ethical decision-making foundations and referents which influence ethical decision making for small hotel operations in the USA. Reviews the precepts of egoism, benevolence and principle used as criteria in decision making and the main referent sources of individual, local and cosmopolitan used when applying these precepts. Research consisted of 1,500 operators in nine different regions and a response rate of 40 percent. The questionnaire consisted of the Ethical Climate Questionnaire plus demographic variables such as: gender, experience, education level, property type and position classification. Findings included: managers/owners mostly operate from an egoism perspective and an individual referent. Develops a model to explain these ethical precepts and referents. © 1998, MCB UP Limited

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References

1988The Organizational Bases of Ethical Work Climates 2003The Ethics of Teaching 1996The organizational bases of ethical work climates in lodging operations as perceived by general managers 1989Professionalism in tourism and hospitality 1991Students' Perceptions of Ethical Issues in the Hospitality and Tourism Industry 1990Ethics in the hospitality industry: with a focus on hotel managers 1985Management priorities and management ethics 1991A Conceptual Framework for Developing a Hospitality Educators' Code of Ethics

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