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Issues management and organizational accounts: An analysis of corporate responses to accusations of unethical business practices
16 references·16 citing·39 second hopsampled
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References

  • 1984Content Analysis: An Introduction to its Methodology.24,312 cited
  • 1957Techniques of Neutralization: A Theory of Delinquency5,839 cited
  • 1981Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations.2,062 cited
  • 1981Assessing Measurement Error in Key Informant Reports: A Methodological Note on Organizational Analysis in Marketing1,207 cited
  • 1980Krippendorff, Klaus, Content Analysis: An Introduction to its Methodology . Beverly Hills, CA: Sage, 1980.1,201 cited
  • 2019Ethical Theory and Business863 cited
  • 1988Ethical Theory and Business629 cited
  • 1984Progress in communication sciences596 cited
  • 1979A Conceptual Framework for Environmental Analysis of Social Issues and Evaluation of Business Response Patterns569 cited
  • 1950Unitizing and categorizing problems in coding qualitative data440 cited
  • 1985Consumer Boycotts in the United States, 1970–1980: Contemporary Events in Historical Perspective399 cited
  • 1983THE MANAGEMENT OF FAILURE EVENTS: SOME CONTEXTUAL DETERMINANTS OF ACCOUNTING BEHAVIOR294 cited
  • 1987The Effectiveness of Marketing Policy Boycotts: Environmental Opposition to Marketing263 cited
  • 1985Managing issues and influencing public policy239 cited
  • 1984

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Coding social interaction
134 cited
  • 1987Marketing ethics and the techniques of neutralization108 cited
  • Cited by

    • 2008Confronting the State, the Corporation, and the Academy: The Influence of Institutional Targets on Social Movement Repertoires270 cited
    • 2018A Model of Neutralization Techniques210 cited
    • 2019The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda138 cited
    • 2009Organizational sacralization and sacrilege73 cited
    • 2009Defying a Reputational Crisis – Cadbury's Salmonella Scare: Why are Customers Willing to Forgive and Forget?61 cited
    • 2016Managing Organizational Gender Diversity Images: A Content Analysis of German Corporate Websites60 cited
    • 2015Understanding the Sharing Economy: The Role of Response to Negative Reviews in the Peer-to-peer Accommodation Sharing Network37 cited
    • 2021Extracting Legitimacy: An Analysis of Corporate Responses to Accusations of Human Rights Abuses37 cited
    • 2013Public reaction to information release for crisis discourse by organization: Integration of online comments28 cited
    • 2001Corporate public affairs research: chronological reference list28 cited
    • 2024From Stimulus to Response: Understanding the Causes and Outcomes of Consumer Activism28 cited
    • 2011Business Ethics Should Study Illicit Businesses: To Advance Respect for Human Rights26 cited
    • 2016Rhetorical Tactics to Influence Responsibility Judgments: Account Giving in Banks Presidents’ Letters During the Financial Market Crisis23 cited
    • 2023How verbal and non-verbal cues in a CEO apology for a corporate crisis affect a firm’s social disapproval11 cited
    • 2012Se taire, nier ou s’excuser : Comment répondre à un appel au boycott ?9 cited
    • 2023Cognitive rationalization in occupational fraud: structure exploration and scale development7 cited