Comparing quality management practices in the Australian service and manufacturing industries

Nicholas Beaumont · Amrik Singh Sohal · Milé Terziovski

68 citations0/0 files storedInternational Journal of Quality & Reliability Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Presents a comparative analysis of the attitudes to and the use of quality management practices (QMP) in Australia’s manufacturing and service industries. Outlines the survey methodologies, lists questions asked and summarizes responses to them. Identifies and comments on statistically significant differences in the use of quality management practices between the two sectors. Discusses the attitudes towards the use of and factors which encourage or discourage the implementation of QM practices in Australia’s manufacturing and service industries. Finds that the manufacturing sector uses quality management practices more than the service sector. Attempts to explain these differences and suggests further research.

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References

1995Total quality management as competitive advantage: A review and empirical study 1995The Impact of Quality Management Practices on Performance and Competitive Advantage 1970Quality planning and analysis 1993Total Quality Management: The Route to Improving Performance 1984How to measure human resources management 1995A study of measuring the critical factors of quality management 1992The End of Certainty 1991Beefing up operations in service firms.

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