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Comparing quality management practices in the Australian service and manufacturing industries
9 references·15 citing·40 second hop
Comparing quality management practices in the Australian service and manufacturing industries (1997)Comparing quality management practices in…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…Factors affecting the implementation and success of TQM (1995)Factors affecting the impleme…A study of measuring the critical factors of quality management (1995)A study of measuring the crit…Total Quality Management: The Route to Improving Performance (1993)Total Quality Management: The…The End of Certainty (1992)The End of CertaintyBeefing up operations in service firms. (1991)Beefing up operations in serv…How to measure human resources management (1984)How to measure human resource…Quality planning and analysis (1970)Quality planning and analysisOrganizational Performance and Sustainability in Manufacturing and Service through TQM Implementation (2020)Organizational Performance an…Service quality delivery in a cross-national context (2018)Service quality delivery in a…Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study) (2018)Benchmarking of TQM practices…Universal versus contextual effects on TQM: a triangulation study using neural networks (2017)Universal versus contextual e…TQM practices and knowledge management: a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors (2014)TQM practices and knowledge m…Total quality management practices in manufacturing and service industries: a comparative study (2012)Total quality management prac…Total Quality Management and Knowledge Sharing: Comparing Malaysia’s Manufacturing and Service Organizations (2009)Total Quality Management and …A review of empirical investigations comparing quality initiatives in manufacturing and service organizations (2008)A review of empirical investi…Progress of quality management practices in Australian manufacturing firms (2006)Progress of quality managemen…A Systemic and Contingent View of the Basic Elements of Quality Management (2006)A Systemic and Contingent Vie…Quality management practice in semiconductor manufacturing industries – empirical studies in Taiwan (2003)Quality management practice i…Management of service quality – differences in values, practices and outcomes (2003)Management of service quality…Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured? (2002)Does ISO 9000 accreditation m…ISO 9000 certification and quality management in Spain: results of a national survey (2001)ISO 9000 certification and qu…TQM implementation: comparing Singapore’s service and manufacturing leaders (2000)TQM implementation: comparing…The business value of quality management systems certification. Evidence from Australia and New Zealand (1997)Smaller enterprises’ experiences with ISO 9000 (1998)WHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE? (1999)ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia (2003)An investigation of ISO 9000 adoption in Saudi Arabia (2006)The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus (2007)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An empirical study of the important factors for knowledge‐management adoption in the SME sector (2005)Total quality management as a forerunner of business innovation capability (2005)Green supply chain management in the electronic industry (2008)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A framework for quality management research and an associated measurement instrument (1994)LEAN AND GREEN? AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN LEAN PRODUCTION AND ENVIRONMENTAL PERFORMANCE (2001)Exploring the Locus of Profitable Pollution Reduction (2002)Contingency research in operations management practices (2008)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Lean manufacturing: context, practice bundles, and performance (2002)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Firm resources and sustained competitive advantage (2004)The Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions (2000)The human element in airline service quality: contact personnel and the customer (2008)Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry (2015)TQM as a management system consisting of values, techniques and tools (2000)Lean indicators and manufacturing strategies (2001)The relationship between total quality management practices and organizational culture (2005)Measuring human resources: An overview of practice and a prescription for results (1997)Comparing Line and HR Executives' Perceptions of HR Effectiveness: Services, Roles, and Contributions (2001)Human resources analytics: A systematization of research topics and directions for future research (2021)Total quality management and the learning organization: a dialogue for change in construction (2000)An assessment of the critical success factors for Six Sigma implementation in Indian industries (2012)The perceptions and perspectives of Lean Six Sigma (LSS) practitioners (2012)Efficiency and Equity at Work: The Need for Labour Market Regulation in Australia (1993)Rethinking National Curriculum Collaboration: Towards an Australian Curriculum (2005)Young precariat and a new work order? A case for historical sociology (2018)Taguchi's Parameter Design: A Panel Discussion (1992)Applying trained skills on the job: The importance of the work environment. (1995)Process Capability Indices. (1995)
this work references cited by second hop

References

  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
  • 1970Quality planning and analysis896 cited
  • 1993Total Quality Management: The Route to Improving Performance442 cited
  • 1984How to measure human resources management428 cited
  • 1995A study of measuring the critical factors of quality management300 cited
  • 1992The End of Certainty146 cited
  • 1991Beefing up operations in service firms.123 cited
  • 1995Factors affecting the implementation and success of TQM122 cited

Cited by

  • 2001ISO 9000 certification and quality management in Spain: results of a national survey81 cited
  • 2008A review of empirical investigations comparing quality initiatives in manufacturing and service organizations62 cited
  • 2000TQM implementation: comparing Singapore’s service and manufacturing leaders60 cited
  • 2002Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?51 cited
  • 2003Management of service quality – differences in values, practices and outcomes44 cited
  • 2014

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

TQM practices and knowledge management: a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
36 cited
  • 2017Universal versus contextual effects on TQM: a triangulation study using neural networks34 cited
  • 2012Total quality management practices in manufacturing and service industries: a comparative study33 cited
  • 2018Service quality delivery in a cross-national context28 cited
  • 2006Progress of quality management practices in Australian manufacturing firms27 cited
  • 2003Quality management practice in semiconductor manufacturing industries – empirical studies in Taiwan23 cited
  • 2006A Systemic and Contingent View of the Basic Elements of Quality Management18 cited
  • 2020Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation17 cited
  • 2009Total Quality Management and Knowledge Sharing: Comparing Malaysia’s Manufacturing and Service Organizations16 cited
  • 2018Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study)16 cited