SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
On services research and education
16 references·5 citing·35 second hop
On services research and education (2006)On services research and educationThe Experience Economy (2012)The Experience EconomyThe resilient enterprise: overcoming vulnerability for competitive advantage (2006)The resilient enterprise: ove…Intangible Capital and Economic Growth (2006)Intangible Capital and Econom…Intangible Capital and Economic Growth (2006)Intangible Capital and Econom…The World Is Flat: A Brief History of the Twenty-First Century (2005)The World Is Flat: A Brief Hi…Internet encyclopaedias go head to head (2005)Internet encyclopaedias go he…Toward a decision informatics paradigm: a real-time, information-based approach to decision making (2003)Toward a decision informatics…Service Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…A case for service systems engineering (2003)A case for service systems en…Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001 (2002)Service Management -Operation…The four faces of mass customization. (1998)The four faces of mass custom…Productivity and American Leadership: The Long View. (1991)Productivity and American Lea…Productivity and American Leadership: The Long View (1990)Productivity and American Lea…Accounting for decision making (1990)Accounting for decision makingSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Manufacturing matters: the myth of the post-industrial economy (1988)Manufacturing matters: the my…SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services (2018)SINIS: A GQM+Strategies-based…Loyalty in the Business-to-Business Service Context: A Literature Review and Proposed Framework (2014)Loyalty in the Business-to-Bu…Service Scaling on Hyper-Networks (2009)Service Scaling on Hyper-Netw…Improving service quality and productivity: exploring the digital connections scaling model (2009)Improving service quality and…Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines (2007)Services Sciences, Management…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Technical Change and the Aggregate Production Function (1957)Increasing Returns and Long-Run Growth (1986)On the mechanics of economic development (1988)How Do You Measure a “Technological Revolution”? (2010)Human Resource Management and Productivity (2010)Financing constraints, R&D investments and innovative performances: new empirical evidence at the firm level for Europe (2015)Variety for sale: Mass customization or mass confusion? (1998)The Antecedents and Consequences of Customer-Centric Marketing (2000)Testing the Value of Customization: When Do Customers Really Prefer Products Tailored to Their Preferences? (2009)Supply chain resilience in the global financial crisis: an empirical study (2011)Ensuring Supply Chain Resilience: Development and Implementation of an Assessment Tool (2013)The influence of relational competencies on supply chain resilience: a relational view (2013)Wikis, blogs and podcasts: a new generation of Web-based tools for virtual collaborative clinical practice and education (2006)Full Disclosure (2007)Public Health and Online Misinformation: Challenges and Recommendations (2019)The Internationalization of Higher Education: Motivations and Realities (2007)THE CASE FOR REGIONAL DEVELOPMENT INTERVENTION: PLACE‐BASED VERSUS PLACE‐NEUTRAL APPROACHES* (2012)What Is STEM? A Discussion About Conceptions of STEM in Education and Partnerships (2012)A new empirical approach to catching up or falling behind (1991)Innovation and economic performance in services: a firm-level analysis (2005)Tracking the Middle-Income Trap: What is it, Who is in it, and Why? (2012)Customer satisfaction and its measurement in hospitality enterprises (1999)Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)The evolution of the intellectual structure of operations management—1980–2006: A citation/co‐citation analysis (2008)Using cross-country variances to evaluate growth theories (1996)The empirics of growth and convergence: A selective review (1997)Innovation, employment and skills in services. Firm and sectoral evidence (2003)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Engagement (2011)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2005The World Is Flat: A Brief History of the Twenty-First Century4,211 cited
  • 2005Internet encyclopaedias go head to head1,978 cited
  • 2012The Experience Economy1,886 cited
  • 2006The resilient enterprise: overcoming vulnerability for competitive advantage1,207 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,083 cited
  • 1998The four faces of mass customization.944 cited
  • 1991Productivity and American Leadership: The Long View.501 cited
  • 2006Intangible Capital and Economic Growth444 cited
  • 1990Productivity and American Leadership: The Long View280 cited
  • 2002Service Management -Operations Strategy, and Information Technology- A. Fitzsimmons & Mona J. Fitzsimmons 지음 McGraw-Hill Inc, 2001248 cited
  • 2003A case for service systems engineering235 cited
  • 2006Intangible Capital and Economic Growth189 cited
  • 1988Manufacturing matters: the myth of the post-industrial economy160 cited
  • 2003Toward a decision informatics paradigm: a real-time, information-based approach to decision making67 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1990Accounting for decision making39 cited
  • Cited by

    • 2007Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines32 cited
    • 2009Improving service quality and productivity: exploring the digital connections scaling model31 cited
    • 2014Loyalty in the Business-to-Business Service Context: A Literature Review and Proposed Framework28 cited
    • 2018SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services12 cited
    • 2009Service Scaling on Hyper-Networks11 cited