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ArticleOn services research and education

James M. Tien2006

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Articlebronze2006

On services research and education

James M. Tien · Daniel Berg

34 citations·0/0 files stored·Journal of Systems Science and Systems Engineering

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Service and Product Innovation Research, Science, and Academia Innovation and Knowledge Management

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2005The World Is Flat: A Brief History of the Twenty-First Century 2005Internet encyclopaedias go head to head 2012The Experience Economy 2006The resilient enterprise: overcoming vulnerability for competitive advantage 2003Service Management: Operations, Strategy, Information Technology 1998The four faces of mass customization.1991Productivity and American Leadership: The Long View.

Cited by

2007Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines 2009Improving service quality and productivity: exploring the digital connections scaling model 2014Loyalty in the Business-to-Business Service Context: A Literature Review and Proposed Framework 2018SINIS: A GQM+Strategies-based approach for identifying goals, strategies and indicators for IT services 2009Service Scaling on Hyper-Networks

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Details

Year2006

Typearticle

Published2006-08-16

VenueJournal of Systems Science and Systems Engineering

ISSN-L1004-3756

Languageen

Citations34

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s11518-006-5019-1

openalex_workW2016853979

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