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Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers
16 references·4 citing·33 second hop
Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers (2010)Business performance and customer relatio…The coming of the new organization (2008)The coming of the new organiz…An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)An evaluation of divergent pe…A Structural Analysis of the Effectiveness of Buying Firms' Strategies to Improve Supplier Performance (2000)A Structural Analysis of the …The Multinational Mission: Balancing Local Demands and Global Vision (1999)The Multinational Mission: Ba…Is your company ready for one-to-one marketing? (1999)Is your company ready for one…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…Supply Chain Management: Supplier Performance and Firm Performance (1998)Supply Chain Management: Supp…Purchasing and Supply Management: Trends and Changes Throughout the 1990s (1998)Purchasing and Supply Managem…The Determinants of Japanese New Product Successes (1997)The Determinants of Japanese …How to Measure Survey Reliability and Validity (1995)How to Measure Survey Reliabi…Reengineering the Corporation: A Manifesto for Business Revolution (1994)Reengineering the Corporation…The Voice of the Customer (1993)The Voice of the CustomerReengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Reengineering Work: Don’t Automate, Obliterate (1990)Reengineering Work: Don’t Aut…Internal differentiation within multinational corporations (1989)Internal differentiation with…The Multinational Mission: Balancing Local Demands and Global Vision (1988)The Multinational Mission: Ba…Modeling the relationship between organizational performance and green supply chain practices using canonical correlation analysis (2020)Modeling the relationship bet…Green Production Planning and Control Model with ABC under Industry 4.0 for the Paper Industry (2018)Green Production Planning and…BPM for supporting customer relationship and profit decision (2016)BPM for supporting customer r…An empirical study of green management and performance in Taiwanese electronics firms (2016)An empirical study of green m…Exchange and Power in Social Life. 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(2000)The Internationalization of New High-Potential U.S. Ventures: Antecedents and Outcomes (1996)Corporate Citizenship: Creating Intangible Assets Across Institutional Environments (2006)Corporate social responsibility in the multinational enterprise: strategic and institutional approaches (2006)A Trust Model for Consumer Internet Shopping (2001)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Design and natural science research on information technology (1995)Beyond the productivity paradox (1998)Role congruity theory of prejudice toward female leaders. (2002)Personal Opinion Surveys (2007)The association among project manager's leadership style, teamwork and project success (2010)Cross-Cultural Validation of a Memorable Tourism Experience Scale (MTES) (2013)Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior (1998)Innovation is not enough: climates for initiative and psychological safety, process innovations, and firm performance (2002)
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References

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  • 1990Reengineering Work: Don’t Automate, Obliterate2,922 cited
  • 1994Reengineering the Corporation: A Manifesto for Business Revolution2,013 cited
  • 1993The Voice of the Customer1,969 cited
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  • 1995How to Measure Survey Reliability and Validity1,464 cited
  • 1999The Multinational Mission: Balancing Local Demands and Global Vision1,223 cited
  • 2008The coming of the new organization1,072 cited
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  • 1999Is your company ready for one-to-one marketing?612 cited
  • 2000A Structural Analysis of the Effectiveness of Buying Firms' Strategies to Improve Supplier Performance591 cited
  • 1997The Determinants of Japanese New Product Successes

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561 cited
  • 1998Purchasing and Supply Management: Trends and Changes Throughout the 1990s519 cited
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    • 2018Green Production Planning and Control Model with ABC under Industry 4.0 for the Paper Industry51 cited
    • 2020Modeling the relationship between organizational performance and green supply chain practices using canonical correlation analysis35 cited
    • 2016BPM for supporting customer relationship and profit decision25 cited
    • 2016An empirical study of green management and performance in Taiwanese electronics firms18 cited