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Cross-cultural considerations in instructional documentation

8 citations0/0 files storedACM International Conference on Design of Communication (SIGDOC)

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Language, Communication, and Linguistic Studies Translation Studies and Practices Discourse Analysis in Language Studies

Abstract

Technical communicators need to develop certain skills to succeed in intercultural interactions. Drawing on the literature of intercultural and professional communication, this article presents a case study that examines the design features and analyzes the differences of home heater manuals from China and the U.S. By discussing the possible cultural influences, the article exemplifies a cross-cultural approach in teaching international technical communication and in creating instructional documentation across cultures.

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1987Politeness : Some Universals in Language Usage 1987Politeness 2015Culture and Social Behavior 2003Culture’s consequences: Comparing values, behaviors, institutions, and organizations across nations 2004Understanding Cultural Differences 1990Understanding cultural differences 2001Building cross-cultural competence: how to create wealth from conflicting values 2011Intercultural Communication in the Global Workplace

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