References

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• 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,459 cited
• 2002Helping Crisis Managers Protect Reputational Assets1,271 cited
• 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
• 1995Choosing the Right Words848 cited
• 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication755 cited
• 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation693 cited
• 2008Trustworthiness, Risk, and the Transfer of Tacit and Explicit Knowledge Between Alliance Partners423 cited
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• 2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
• 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches374 cited
• 1997Appropriateness and effectiveness of image repair strategies165 cited
• 2003Reasoned Action in Crisis Communication: An Attribution Theory—Based Approach to Crisis Management152 cited
• 2004The rhetoric of atonement125 cited
• 2002Blowout!: Firestone’s image restoration campaign