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New Service Development Competence and Performance: An Empirical Investigation in Retail Banking
16 references·16 citing·32 second hopsampled
New Service Development Competence and Performance: An Empirical Investigation in Retail Banking (2008)New Service Development Competence and Pe…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)To Parcel or Not to Parcel: E…The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. (1996)The robustness of test statis…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…Testing Structural Equation Models. (1994)Testing Structural Equation M…Strategic assets and organizational rent (1993)Strategic assets and organiza…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Absorptive Capacity: A New Pe…Structural Equations with Latent Variables (1989)Structural Equations with Lat…Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Asset Stock Accumulation and …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Digital technology deployment and firm resilience: Evidence from the COVID-19 pandemic (2022)Digital technology deployment…Big data and big disaster: a mechanism of supply chain risk management in global logistics industry (2022)Big data and big disaster: a …The impact of service innovation on firm performance: a meta-analysis (2020)The impact of service innovat…Does the source of external knowledge matter? Examining the role of customer co-creation and partner sourcing in knowledge creation and innovation (2020)Does the source of external k…Achieving the Success of Sustainability Development Projects through Big Data Analytics and Artificial Intelligence Capability (2020)Achieving the Success of Sust…Market orientation and hotel performance: investigating the role of high-order marketing capabilities (2019)Market orientation and hotel …BANKING SECTOR PERFORMANCE, PROFITABILITY, AND EFFICIENCY: A CITATION‐BASED SYSTEMATIC LITERATURE REVIEW (2019)BANKING SECTOR PERFORMANCE, P…Enhancing effects of supply chain resilience: insights from trajectory and resource-based perspectives (2017)Enhancing effects of supply c…Green Service: Construct Development and Measurement Validation (2015)Green Service: Construct Deve…Performance effects of using an ERP system for manufacturing planning and control under dynamic market requirements (2014)Performance effects of using …Having a strategy for new service development – does it really matter? (2013)Having a strategy for new ser…Service innovation readiness: Dimensions and performance outcome (2012)Service innovation readiness:…Customer Orientation, Learning Orientation, and New Service Development (2011)Customer Orientation, Learnin…Complementary Drivers of New Product Development Performance: Cross‐Functional Coordination, Information System Capability, and Intelligence Quality (2011)Complementary Drivers of New …Service development success: a contingent approach by knowledge strategy (2010)Service development success: …Users as Service Innovators: The Case of Banking Services (2009)Users as Service Innovators: …A resource‐based view of the firm (1984)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Dynamic capabilities: what are they? (2000)The Theory of Economic Development (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Social Psychology of Organizations. (1979)An Evolutionary Theory of Economic Change. (1983)Toward a knowledge‐based theory of the firm (1996)Capitalism, Socialism and Democracy (1997)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1990Absorptive Capacity: A New Perspective on Learning and Innovation35,597 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1993Strategic assets and organizational rent8,402 cited
  • 1989Asset Stock Accumulation and Sustainability of Competitive Advantage8,348 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 2002To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits6,539 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

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5,847 cited
  • 1996The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis.5,501 cited
  • Cited by

    • 2022Digital technology deployment and firm resilience: Evidence from the COVID-19 pandemic150 cited
    • 2017Enhancing effects of supply chain resilience: insights from trajectory and resource-based perspectives141 cited
    • 2011Complementary Drivers of New Product Development Performance: Cross‐Functional Coordination, Information System Capability, and Intelligence Quality128 cited
    • 2020The impact of service innovation on firm performance: a meta-analysis125 cited
    • 2011Customer Orientation, Learning Orientation, and New Service Development113 cited
    • 2019BANKING SECTOR PERFORMANCE, PROFITABILITY, AND EFFICIENCY: A CITATION‐BASED SYSTEMATIC LITERATURE REVIEW113 cited
    • 2012Service innovation readiness: Dimensions and performance outcome104 cited
    • 2020Does the source of external knowledge matter? Examining the role of customer co-creation and partner sourcing in knowledge creation and innovation104 cited
    • 2022Big data and big disaster: a mechanism of supply chain risk management in global logistics industry104 cited
    • 2013Having a strategy for new service development – does it really matter?90 cited
    • 2009Users as Service Innovators: The Case of Banking Services90 cited
    • 2015Green Service: Construct Development and Measurement Validation84 cited
    • 2010Service development success: a contingent approach by knowledge strategy83 cited
    • 2019Market orientation and hotel performance: investigating the role of high-order marketing capabilities79 cited
    • 2020Achieving the Success of Sustainability Development Projects through Big Data Analytics and Artificial Intelligence Capability77 cited
    • 2014Performance effects of using an ERP system for manufacturing planning and control under dynamic market requirements77 cited