Strategic Human Resource Management in U.S. Luxury Resorts—A Case Study

Marcia Taylor · Dori A. Finley

27 citations0/0 files storedJournal of Human Resources in Hospitality & Tourism

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Human Resource and Talent Management Management and Organizational Practices Hospitality and Tourism Education

Abstract

A labor shortage has been experienced in the hospitality industry and is predicted to continue into the future with a greater impact on luxury resorts. Resort managers typically look to human resource (HR) directors to develop strategies to solve this problem. The co-alignment model can give managers a competitive advantage in the marketplace. This study presents the results of a case study of five luxury resorts in North Carolina. HR directors identified forces driving change in the environment, strategy choices, firm structure, and outcomes reflected in firm performance. There was little evidence that co-alignment was being used as a basis for planning.

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2017The Content Analysis Guidebook 1993Applications of case study research 1978Organizational Strategy, Structure, and Process 1978Organizational Strategy, Structure, and Process 1998On becoming a strategic partner: The role of human resources in gaining competitive advantage 1997TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.1987HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS[1]1998Processes of a case study methodology for postgraduate research in marketing

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