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Characteristics of shared service centers

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References

2006Motives for establishing shared service centers in public administrations275 cited
2002Essentials of Shared Services270 cited
1999Shared Services: Adding Value to the Business Units173 cited
2000Shared Services: Mining for Corporate Gold150 cited
1995Shared Services: From Vogue to Value136 cited
2007Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation136 cited

Cited by

2016Shared service center research: A review of the past, present, and future95 cited
2014An integrative literature review and empirical validation of motives for introducing shared services in government organizations70 cited
2013A taxonomy of management challenges for developing shared services arrangements67 cited
2012Reconciling two approaches to critical success factors: The case of shared services in the public sector56 cited
2014Exploring Shared Services from an IS Perspective: A Literature Review and Research Agenda42 cited
2013Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government40 cited
2018Impact of an enabling performance measurement system on task performance and job satisfaction32 cited
2019Ahead of the game: Antecedents for the success of shared service centers

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28 cited

2014Factors influencing the shaping of shared services business models27 cited

2015Creating shared service centres for public sector accounting27 cited

2012Shared services: lessons from private sector for public sector domain24 cited

2013Mitigating risks in a shared service relationship: the case of a Malaysian bank22 cited

2014Seven challenges management must overcome when implementing IT-shared services21 cited

2021Shared service implementation in multidivisional organizations: A meta-synthesis study20 cited

2017On the Dynamics of Reform Resistance: Why and How Bureaucratic Organizations Resist Shared Service Center Reforms18 cited

2013Towards a typology of structural arrangements for shared services: evidence from the higher education sector16 cited