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Hotel safety and security systems: Bridging the gap between managers and guests
16 references·1 citing·40 second hop
Hotel safety and security systems: Bridging the gap between managers and guests (2012)Hotel safety and security systems: Bridgi…Hotel selection: When price is not the issue (2006)Hotel selection: When price i…Evaluating service quality in a UK hotel chain: a case study (2004)Evaluating service quality in…Tourist's perceptions of safety and security while visiting Cape Town (2003)Tourist's perceptions of safe…SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES (2003)SERVQUAL AND MODEL OF SERVICE…Issues of security in hotels (2003)Issues of security in hotelsSeptember 11, 2001 attack on America: a record of the immediate impacts and reactions in the USA travel and tourism industry (2002)September 11, 2001 attack on …Security management and crime in hotels (2002)Security management and crime…Service Recovery Strategies: The Impact of Cultural Differences (2000)Service Recovery Strategies: …A Comprehensive Approach to Classifying Acts of Crime and Violence at Tourism Destinations (1999)A Comprehensive Approach to C…National character and response to unsatisfactory hotel service (1996)National character and respon…An Exploratory Study into the Purchase Decision Process Used by Leisure Travelers in Hotel Selection (1995)An Exploratory Study into the…Hospitality facilities management and design (1992)Hospitality facilities manage…Frequent Travelers (1988)Frequent TravelersA Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…Spatiotemporal heterogeneity of the impact of digital inclusive finance on tourism economic development: Evidence from China (2023)Spatiotemporal heterogeneity …Methods of Social Research (1969)Methods of Social Research. (1970)Influence of terrorism risk on foreign tourism decisions (1998)Responsible tourism management: The missing link between business owners' attitudes and behaviour in the Cape Town tourism industry (2009)Heterogeneity in risk and safety perceptions of international tourists (2012)The Effect of COVID-19 Pandemic: How are the Future Tourist Behavior? (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Customer loyalty: the future of hospitality marketing (1999)Price and Brand Name As Indicators of Quality Dimensions for Consumer Durables (2000)Is it worthwhile to be a quality certified hotel? Evidence from Spain (2009)Understanding hotel location preference of customers: Comparing random utility and random regret decision rules (2019)Multi-objective linguistic-neutrosophic matrix game and its applications to tourism management (2020)The Confucius connection: From cultural roots to economic growth (1988)Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Marketing implications arising from a comparative study of international pleasure tourist motivations and other travel-related characteristics of visitors to Korea (2004)Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews (2016)Black's Law Dictionary (1891)The Impact of Tiananmen Square on China's Tourism Image (1992)Tourism, crime and international security issues (1997)Does cultural background of tourists influence the destination choice? an empirical study with special reference to political instability (2001)Tour operators and destination safety (2002)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)Developing the Models of Service Quality Gaps: A Critical Discussion (2010)Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Relationship between service quality, satisfaction, motivation and loyalty (2017)Are travellers satisfied with Malaysian hotels? (2005)Information and Communication Technologies in Tourism 2014 (2013)Ensuring positive feedback: Factors that influence customer satisfaction in the contemporary hospitality industry (2015)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)Crisis Management in Tourism (2008)Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident (2015)Structural breaks in international tourism demand: Are they caused by crises or disasters? (2017)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 2003Tourist's perceptions of safety and security while visiting Cape Town337 cited
  • 1999A Comprehensive Approach to Classifying Acts of Crime and Violence at Tourism Destinations293 cited
  • 2002September 11, 2001 attack on America: a record of the immediate impacts and reactions in the USA travel and tourism industry227 cited
  • 1988Frequent Travelers226 cited
  • 2003SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES174 cited
  • 1996National character and response to unsatisfactory hotel service146 cited
  • 2006Hotel selection: When price is not the issue143 cited
  • 2004Evaluating service quality in a UK hotel chain: a case study132 cited
  • 1995An Exploratory Study into the Purchase Decision Process Used by Leisure Travelers in Hotel Selection129 cited
  • 2000Service Recovery Strategies: The Impact of Cultural Differences75 cited
  • 1992Hospitality facilities management and design69 cited

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  • 2002Security management and crime in hotels54 cited
  • 2003Issues of security in hotels39 cited
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    • 2023Spatiotemporal heterogeneity of the impact of digital inclusive finance on tourism economic development: Evidence from China57 cited