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Time Is Central
16 references·0 citing·41 second hop
Time Is Central (1993)Time Is CentralAdvances in Consumer Research (2025)Advances in Consumer ResearchTime And Quality: Twin Keys To Customer Service Satisfaction (2011)Time And Quality: Twin Keys T…Measuring Customer Satisfaction: Fact and Artifact (1992)Measuring Customer Satisfacti…Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery (1991)Understanding the Structure o…Consumer Satisfaction/Dissatisfaction with Professional Services (1991)Consumer Satisfaction/Dissati…Coming to Grips with Service Intangibles Using Quality Management Techniques (1990)Coming to Grips with Service …Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model (1990)Assessing the Quality of the …Service Quality: Relationships between Banks and their Small Business Clients (1989)Service Quality: Relationship…Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks (1989)Attitudes, Behaviour, and Pat…Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments (1986)Services Used and Factors Con…How to Measure Your Bank's Personality: Some Insights from Canada (1986)How to Measure Your Bank's Pe…Services marketing in a changing environment (1985)Services marketing in a chang…Quality counts in services, too (1985)Quality counts in services, t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…The Harried Leisure Class (1970)The Harried Leisure ClassBank Selection Decisions and Market Segmentation (1976)A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Bank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Classifying Services to Gain Strategic Marketing Insights (1983)Emerging perspectives on services marketing (1983)Strategic Management and Marketing in the Service Sector (1984)Communication and Control Processes in the Delivery of Service Quality (1988)A Gap Analysis of Professional Service Quality (1989)Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer repurchase intention (2003)Prospect Theory: An Analysis of Decision under Risk (1979)The Satisfaction With Life Scale (1985)Prospect theory: An analysis of decision under risk (1988)E‐satisfaction and e‐loyalty: A contingency framework (2003)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships (2018)Nobel Lecture: The Economic Way of Looking at Behavior (1993)Impact of Covid-19 on consumer behavior: Will the old habits return or die? (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction, customer retention, and market share (1993)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 2025Advances in Consumer Research13,486 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 1992Measuring Customer Satisfaction: Fact and Artifact706 cited
  • 1985Quality counts in services, too600 cited
  • 1970The Harried Leisure Class573 cited
  • 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks374 cited
  • 1985Services marketing in a changing environment257 cited
  • 1991Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery194 cited
  • 1986Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments158 cited
  • 1990Assessing the Quality of the Conference Hotel Service Product: Towards an Empirically Based Model125 cited
  • 1989Service Quality: Relationships between Banks and their Small Business Clients38 cited
  • 1986How to Measure Your Bank's Personality: Some Insights from Canada29 cited
  • 2011Time And Quality: Twin Keys To Customer Service Satisfaction25 cited
  • 1991Consumer Satisfaction/Dissatisfaction with Professional Services

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21 cited
  • 1990Coming to Grips with Service Intangibles Using Quality Management Techniques19 cited
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