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Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry
16 references·3 citing·39 second hop
Preliminary research on customer satisfaction models in Taiwan: A case study from the automobile industry (2011)Preliminary research on customer satisfac…Development of a customer satisfaction index model (2007)Development of a customer sat…Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index (2007)Developing an index for onlin…An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels (2007)An application of the ECSI mo…Satisfaction with mobile services in Canada: An empirical investigation (2006)Satisfaction with mobile serv…Measuring service quality of banks: Scale development and validation (2005)Measuring service quality of …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark (2000)The drivers of customer satis…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectCustomer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…An Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…The Effect of Electronic Service Quality on Customers Satisfaction and Loyalty in Online Shopping (2019)The Effect of Electronic Serv…A novel secure business process modeling approach and its impact on business performance (2014)A novel secure business proce…Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry (2012)Refining the relationship bet…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)A circumplex model of affect. (1980)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)A Theory of Cognitive Dissonance (1957)An Investigation into the Determinants of Customer Satisfaction (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)A Theory of Cognitive Dissonance (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVQUAL revisited: a critical review of service quality (1996)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Performance-only measurement of service quality: a replication and extension (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level (2009)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)
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References

  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,180 cited
  • 1989Linking service quality, customer satisfaction, and behavioral intention.935 cited
  • 1996Why Satisfied Customers Defect809 cited
  • 2005Measuring service quality of banks: Scale development and validation426 cited
  • 2006Satisfaction with mobile services in Canada: An empirical investigation334 cited
  • 2007Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index256 cited
  • 2000The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark252 cited
  • 2007

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An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels
201 cited
  • 2007Development of a customer satisfaction index model157 cited
  • Cited by

    • 2019The Effect of Electronic Service Quality on Customers Satisfaction and Loyalty in Online Shopping21 cited
    • 2012Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry19 cited
    • 2014A novel secure business process modeling approach and its impact on business performance17 cited