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Alignment and Misalignment in Business Relationships · Study

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ArticleAlignment and Misalignment in Business Relationships

Daniela Corsaro2011

Article2011

Alignment and Misalignment in Business Relationships

Daniela Corsaro · Ivan Snehota

129 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Quality and Supply Management Business Strategy and Innovation

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References

1985The Reflective Practitioner: How Professionals Think in Action 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1984The reflective practitioner: How professionals think in action 1998Social Capital, Intellectual Capital, and the Organizational Advantage 1989Agency Theory: An Assessment and Review 2000Framing Processes and Social Movements: An Overview and Assessment 1979Mixing Qualitative and Quantitative Methods: Triangulation in Action 2005Organizing and the Process of Sensemaking

Cited by

2011Roles of actors in combining resources into complex solutions 2018The openness of open innovation in ecosystems – Integrating innovation and management literature on knowledge linkages 2015Interorganizational network and innovation: a bibliometric study and proposed research agenda 2024AI-enabled business models for competitive advantage 2020When institutional logics meet: Alignment and misalignment in collaboration between academia and practitioners

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Year2011

Typearticle

Published2011-08-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations129

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2011.06.038

openalex_workW2017658013

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2019

A critical review on value co-creation: towards a contingency framework and research agenda

2014Divergent and convergent logic of firms: Barriers and enablers for development and commercialization of innovations

2014Value-based sales process adaptation in business relationships