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Development of a Quality Criteria System for Facilities Management Services in Lithuania
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Development of a Quality Criteria System for Facilities Management Services in Lithuania (2013)Development of a Quality Criteria System …Measuring customer satisfaction of FM service in housing sector (2010)Measuring customer satisfacti…SERVICE QUALITY GAPS AND THEIR ROLE IN SERVICE ENTERPRISES DEVELOPMENT (2009)SERVICE QUALITY GAPS AND THEI…CONTRACTOR SELECTION FOR PERFORMANCE‐BASED MAINTENANCE PARTNERSHIPS (2007)CONTRACTOR SELECTION FOR PERF…ELEMENTS OF SOURCING STRATEGIES IN FM SERVICES - A MULTIPLE CASE STUDY (2006)ELEMENTS OF SOURCING STRATEGI…Supporting decision-making process in facilities management services procurement: A methodological approach (2005)Supporting decision-making pr…Knowledge Management (2005)Knowledge ManagementPositioning facility management (2004)Positioning facility manageme…THE APPLICATION OF MULTI-CRITERIA ANALYSIS TO DECISION SUPPORT FOR THE FACILITY MANAGEMENT OF A RESIDENTIAL DISTRICT (2003)THE APPLICATION OF MULTI-CRIT…Facilities Management: Theory and Practice (1996)Facilities Management: Theory…The zone of tolerance (1995)The zone of toleranceReassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper (1994)Moving forward in service qua…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)The determinants of service quality: satisfiers and dissatisfiers (1995)Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Customer repurchase intention (2003)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Residential Satisfaction in Public Core Housing in Abeokuta, Ogun State, Nigeria (2012)Analysis on coupling relationship of urban scale and intensive use of land in China (2014)Impact of Value Management on Building Projects Success: Structural Equation Modeling Approach (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Quality, satisfaction and behavioral intentions (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Facility Management Handbook (1992)Operations management (2010)Crisis leadership competencies: the facility management sector in Thailand (2019)Identification of the Criteria for Building Maintenance Decisions in Facility Management: First Step to Developing a Multi-Criteria Decision-Making Approach (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Three‐dozen knowledge‐sharing barriers managers must consider (2005)“Multiliteracies”: New Literacies, New Learning (2009)Knowledge sharing, innovation and firm performance (2012)Assessment of facilities management performance – what next? (2000)Assessment of facilities management performance in higher education properties (2000)Post-occupancy evaluation - where are you? (2001)A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,677 cited
  • 2005Knowledge Management2,565 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,508 cited
  • 1995The zone of tolerance279 cited
  • 2004Positioning facility management229 cited
  • 1996Facilities Management: Theory and Practice210 cited
  • 2010Measuring customer satisfaction of FM service in housing sector124 cited
  • 1994Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper99 cited
  • 2005Supporting decision-making process in facilities management services procurement: A methodological approach60 cited
  • 2003THE APPLICATION OF MULTI-CRITERIA ANALYSIS TO DECISION SUPPORT FOR THE FACILITY MANAGEMENT OF A RESIDENTIAL DISTRICT56 cited
  • 2009SERVICE QUALITY GAPS AND THEIR ROLE IN SERVICE ENTERPRISES DEVELOPMENT51 cited
  • 2007CONTRACTOR SELECTION FOR PERFORMANCE‐BASED MAINTENANCE PARTNERSHIPS

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33 cited
  • 2006ELEMENTS OF SOURCING STRATEGIES IN FM SERVICES - A MULTIPLE CASE STUDY23 cited
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