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When the customer is unethical: The explanatory role of employee emotional exhaustion onto work–family conflict, relationship conflict with coworkers, and job neglect.
16 references·16 citing·46 second hopsampled
When the customer is unethical: The explanatory role of employee emotional exhaustion onto work–family conflict, relationship conflict with coworkers, and job neglect. (2014)When the customer is unethical: The expla…Groundwork of The Metaphysic of Morals (2020)Groundwork of The Metaphysic …Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The self-importance of moral identity. (2002)The self-importance of moral …On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Self-regulation and depletion of limited resources: Does self-control resemble a muscle? (2000)Self-regulation and depletion…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)A Brief Tutorial on the Devel…A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict (1995)A Multimethod Examination of …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Ethical Decision Making by In…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of…Sources of Conflict between Work and Family Roles (1985)Sources of Conflict between W…The measurement of experienced burnout (1981)The measurement of experience…A Diversity Signal Set Perspective: Examining Interactive Effects of Diversity Practices on Women and Racialized Non-Leader and Leader Turnover (2024)A Diversity Signal Set Perspe…Your boss is the problem and solution: How supervisor-induced hindrance stressors and LMX influence employee job neglect and subsequent performance (2021)Your boss is the problem and …The Dark Triad’s incremental influence on entrepreneurial intentions (2021)The Dark Triad’s incremental …A Newcomer Socialization Perspective on the Proliferation of Unethical Conduct in Organizations: The Influences of Peer Coaching Practices and Newcomers’ Goal Orientations (2021)A Newcomer Socialization Pers…Serving the customer, serving the family, and serving the employee: toward a comprehensive understanding of the effects of service-oriented high-performance work systems (2020)Serving the customer, serving…Is digital technology the magic bullet for performing work at home? Lessons learned for post COVID-19 recovery in hospitality management (2020)Is digital technology the mag…The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience (2019)The Moment of Truth: A Review…Employee Entitlement, Engagement, and Performance: The Moderating Effect of Ethical Leadership (2019)Employee Entitlement, Engagem…A Bright Side to Family Firms: How Socioemotional Wealth Importance Affects Dark Traits–Job Performance Relationships (2019)A Bright Side to Family Firms…Daily mistrust: A resource perspective and its implications for work and home (2018)Daily mistrust: A resource pe…Service with a conscience: moral dilemmas in customer service roles (2017)Service with a conscience: mo…Boundary Conditions of Ethical Leadership: Exploring Supervisor-Induced and Job Hindrance Stress as Potential Inhibitors (2017)Boundary Conditions of Ethica…Assessing ethical efficacy, workplace incivility, and turnover intention: a moderated-mediation model (2017)Assessing ethical efficacy, w…The Relation Between Ethical Leadership and Workplace Conflicts: The Mediating Role of Employee Resolution Efficacy (2016)The Relation Between Ethical …Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015)Customer Mistreatment: A Revi…Behavioral ethics: a story of increased breadth and depth (2015)Behavioral ethics: a story of…Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.31,356 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1985Sources of Conflict between Work and Family Roles6,455 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2000Self-regulation and depletion of limited resources: Does self-control resemble a muscle?4,507 cited
  • 1991Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model4,134 cited
  • 1998A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires4,086 cited
  • 1995A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict

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4,046 cited
  • 2002The self-importance of moral identity.3,518 cited
  • 2020Groundwork of The Metaphysic of Morals3,280 cited
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    • 2021The Dark Triad’s incremental influence on entrepreneurial intentions32 cited
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    • 2024A Diversity Signal Set Perspective: Examining Interactive Effects of Diversity Practices on Women and Racialized Non-Leader and Leader Turnover19 cited