Capturing, structuring and maintaining knowledge: a social software approach

Paul Jackson

52 citations0/0 files storedIndustrial Management & Data Systems

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Knowledge Management and Sharing Knowledge Management and Technology Information Architecture and Usability

Abstract

Purpose Knowledge capture from experts is important when that knowledge is of value, scarce, and threatened by loss, as is the case with the expected departure of “baby boomers” from the workforce. This paper seeks to provide a theoretically grounded, practical methodology for initial knowledge capture and ongoing maintenance of this knowledge using “Web 2.0” technologies. Design/methodology/approach The paper used a participatory action research project in which a methodology was developed for the capture of knowledge from experts in an organization experiencing both knowledge loss and rapid growth. The methodology used simple, affordable technologies such as digital cameras and digital editors, Wikis with a “semantic web” and social tagging. Findings The paper was able to integrate an initial knowledge capture into an ongoing cycle of knowledge organizing, sharing and maintenance. It was found that, whilst it is an economical and appropriate solution to problems of knowledge loss and knowledge sharing, sustainability of the information capture and its validation and ongoing maintenance by others require explicit management attention. Research limitations/implications This methodology provides a process model for investigating the conversion of tacit to explicit knowledge and the effectiveness of knowledge capture methods for inter‐generational knowledge in particular, but knowledge capture from experts in general. Practical implications The knowledge capture methodology derived in this project can be used by managers and practitioners to address knowledge loss and under‐utilization. Originality/value The methodology is original and based on a process model of tacit‐explicit knowledge conversion. It uses cheap accessible tools, integrates an initial capture into an ongoing lifecycle, and uses modern, lightweight Web 2.0 tools and concepts.

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References

1978Mind in Society: The Development of Higher Psychological Processes 1984The Constitution of Society. Outline of the Theory of Structuration 1967The Social Construction of Reality: A Treatise in the Sociology of Knowledge.1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1986Organizational Culture and Leadership 1991Organizational Learning: The Contributing Processes and the Literatures 1959Personal Knowledge: Towards a Post-Critical Philosophy

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2018Critical areas of knowledge loss when employees leave in the oil and gas industry 2014Social Knowledge Environments 2015Understanding knowledge leakage: a review of previous studies 2012Knowledge Sharing in the Workplace: A Social Networking Site Assessment 2023Knowledge loss induced by organizational member turnover: a review of empirical literature, synthesis and future research directions (Part I)

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