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Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach
1 references·16 citing·52 second hop
Estimation of Satisfied Customers in Public Transport Systems: A New Methodological Approach (2010)Estimation of Satisfied Customers in Publ…Transit capacity and quality of service manual (2003)Transit capacity and quality …Understanding transit user satisfaction with an integrated bus system (2022)Understanding transit user sa…The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia (2022)The Influence of Service Qual…Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction (2022)Impact analysis of actual tra…Loyalty and public transit: a quantitative systematic review of the literature (2021)Loyalty and public transit: a…Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia (2021)Gender and Age Do Matter: Exp…The Usage of Public Transport and Impact of Satisfaction in the European Union (2020)The Usage of Public Transport…The Interrelationship Between Perceived Quality, Perceived Value and User Satisfaction Towards Behavioral Intention in Public Transportation: A Review of the Evidence (2020)The Interrelationship Between…Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money (2020)Passenger satisfaction and lo…In-Depth Analysis and Model Development of Passenger Satisfaction with Public Transportation (2020)In-Depth Analysis and Model D…Route effect on the perception of public transport services quality (2017)Route effect on the perceptio…In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data (2016)In Pursuit of the Happy Trans…Efficient Urban Interchanges: The City-HUB Model (2016)Efficient Urban Interchanges:…Improving service quality in public transportation systems using automated customer feedback (2015)Improving service quality in …An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul (2013)An integrated novel interval …URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY (2011)URBAN TRANSPORT MANAGEMENT AN…Affective dimensions of the waiting experience (2010)Affective dimensions of the w…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Measuring Service Quality: A Reexamination and Extension (1992)Satisfaction: a behavioral perspective on the consumer (2010)Multi-criteria approaches for urban passenger transport systems: a literature review (2014)An extended VIKOR method based on prospect theory for multiple attribute decision making under interval type-2 fuzzy environment (2015)ASSESSMENT OF THIRD-PARTY LOGISTICS PROVIDERS USING A CRITIC–WASPAS APPROACH WITH INTERVAL TYPE-2 FUZZY SETS (2017)A circumplex model of affect. (1980)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Core affect and the psychological construction of emotion. (2003)Challenging conventional wisdom: Positive waiting (2017)Conceptualizing cycling experience in urban design research: a systematic literature review (2018)User perception of transfers in multimodal urban trips: A qualitative study (2018)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Subjective well-being: The science of happiness and a proposal for a national index. (2000)Validating the Satisfaction with Travel Scale as a measure of hedonic subjective well-being for commuting in a U.S. city (2018)Why is active travel more satisfying than motorized travel? Evidence from Dublin (2020)The effects of traveling in different transport modes on galvanic skin response (GSR) as a measure of stress: An observational study (2021)Non-places: Introduction to an anthropology of supermodernity (1996)Sustainability and Cities: Overcoming Automobile Dependence (1999)Urban Transit : Operations, Planning and Economics (2005)A data-driven complex network approach for planning sustainable and inclusive urban mobility hubs and services (2021)Multi-city exploration of built environment and transit mode use: Comparison of Melbourne, Amsterdam and Boston (2021)Towards a typology of mobility hubs (2022)A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sustainable Urban Transport Development by Applying a Fuzzy-AHP Model: A Case Study from Mersin, Turkey (2019)An Integrated Decision Support Model for Evaluating Public Transport Quality (2020)Challenges for public transportation: Consequences and possible alternatives for the Covid-19 pandemic through strategic digital city application (2021)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Understanding attitudes towards public transport and private car: A qualitative study (2007)Quality attributes of public transport that attract car users: A research review (2012)Risk perception and travel satisfaction associated with the use of public transport in the time of COVID-19. The case of Turin, Italy (2022)Determinants of travel mode access for adolescents in developing countries: a literature review (2024)Efficient self-organization of informal public transport networks (2024)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The partial least squares approach for structural equation modeling. (1998)The Application of Electronic Computers to Factor Analysis (1960)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Factors Influencing Passengers’ Satisfaction with the Light Rail Transit Service in Alpha Cities: Evidence from Kuala Lumpur, Malaysia Using Structural Equation Modelling (2021)Investigation of the Relationship between the Perceived Public Transport Service Quality and Satisfaction: A PLS-SEM Technique (2021)Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups (2023)When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates (1996)How (In)accurate Are Demand Forecasts in Public Works Projects?: The Case of Transportation (2005)Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)An integrated MCDM approach to evaluate public transportation systems in Tehran (2017)An advanced analytical framework for improving customer satisfaction: A case of air passengers (2018)The service recovery paradox in B2B relationships (2018)Public transit user satisfaction: Variability and policy implications (2008)Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand (2013)
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References

  • 2003Transit capacity and quality of service manual707 cited

Cited by

  • 2013An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul196 cited
  • 2010Affective dimensions of the waiting experience69 cited
  • 2017Route effect on the perception of public transport services quality55 cited
  • 2016In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data50 cited
  • 2015Improving service quality in public transportation systems using automated customer feedback49 cited
  • 2021Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia45 cited
  • 2016Efficient Urban Interchanges: The City-HUB Model41 cited
  • 2020The Usage of Public Transport and Impact of Satisfaction in the European Union39 cited
  • 2020Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money34 cited
  • 2020In-Depth Analysis and Model Development of Passenger Satisfaction with Public Transportation33 cited
  • 2021Loyalty and public transit: a quantitative systematic review of the literature33 cited
  • 2020The Interrelationship Between Perceived Quality, Perceived Value and User Satisfaction Towards Behavioral Intention in Public Transportation: A Review of the Evidence

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25 cited
  • 2022Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction24 cited
  • 2022Understanding transit user satisfaction with an integrated bus system24 cited
  • 2011URBAN TRANSPORT MANAGEMENT AND CUSTOMER PERCEIVED QUALITY: A CASE STUDY IN THE METROPOLITAN AREA OF CAGLIARI, ITALY23 cited
  • 2022The Influence of Service Quality on User’s Perceived Satisfaction with Light Rail Transit Service in Klang Valley, Malaysia22 cited