SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
End-User Satisfaction and Design Features of Public Agencies
16 references·5 citing·39 second hop
End-User Satisfaction and Design Features of Public Agencies (2005)End-User Satisfaction and Design Features…The New Public Management (2019)The New Public ManagementThe Middle Aging of New Public Management: Into the Age of Paradox? (2004)The Middle Aging of New Publi…The new public service: serving, not steering (2003)The new public service: servi…The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government (2003)The New Face of Government: C…Sources of Public Service Improvement: A Critical Review and Research Agenda (2003)Sources of Public Service Imp…Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies (2000)Why Elephants Gallop: Assessi…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations (1999)Galloping Elephants: Developi…Administrative Leadership, Neo-Managerialism, and the Public Management Movement (1998)Administrative Leadership, Ne…The State in a Changing World. World Development Report, 1997. (1997)The State in a Changing World…Creating public value: strategic management in government (1996)Creating public value: strate…Creating public value : strategic management in government (1995)Creating public value : strat…Reinventing Government (1993)Reinventing GovernmentMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Organizing Political Life: What Administrative Reorganization Tells Us about Government (1983)Organizing Political Life: Wh…RETHINKING E‐GOVERNMENT PERFORMANCE ASSESSMENT FROM A CITIZEN PERSPECTIVE (2013)RETHINKING E‐GOVERNMENT PERFO…How Does Chinese Local Government Respond to Citizen Satisfaction Surveys? A Case Study of Foshan City (中国地方政府如何响应公民满意度调查?来自广东省佛山市的案例研究) (2012)How Does Chinese Local Govern…A field study of user versus provider perceptions of management accounting system services (2010)A field study of user versus …Advancing public sector performance analysis (2008)Advancing public sector perfo…Customer orientation in electronic government: Motives and effects (2006)Customer orientation in elect…A Garbage Can Model of Organizational Choice (1972)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Research in Organizational Behavior (1984)Change and continuity: an institutional approach to institutions of democratic government (2009)Elaborating the “New Institutionalism” (2009)Regulatory autonomy and performance: the reform of higher education re-visited (2012)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Bureaucracy and Representative Government (1971)Leadership in Organizations (1981)In search of excellence: Lessons from America's best- run companies (1983)Toward a public administration theory of public service motivation (2007)Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future (2010)Public Service Motivation: A Systematic Literature Review and Outlook (2016)The Science of "Muddling Through" (1959)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Organizational Strategy, Structure, and Process (1978)Testing How Management Matters in an Era of Government by Performance Management (2004)Politicians, Managers, and Street-Level Bureaucrats: Influences on Policy Implementation (2007)Organizational learning and knowledge in public service organizations: A systematic review of the literature (2009)Agendas, alternatives, and public policies (1984)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)How small system dynamics models can help the public policy process (2010)The second wave of digital-era governance: a quasi-paradigm for government on the Web (2013)Privatization and Its Reverse: Explaining the Dynamics of the Government Contracting Process (2004)Citizen Attitudes Toward Transparency in Local Government (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Why Measure Performance? Different Purposes Require Different Measures (2003)MAKING GOVERNANCE NETWORKS EFFECTIVE AND DEMOCRATIC THROUGH METAGOVERNANCE (2009)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1996Creating public value: strategic management in government2,551 cited
  • 1993Reinventing Government2,431 cited
  • 1995Creating public value : strategic management in government2,353 cited
  • 2003The new public service: serving, not steering1,376 cited
  • 1999Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations1,184 cited
  • 2004The Middle Aging of New Public Management: Into the Age of Paradox?1,007 cited
  • 1983Organizing Political Life: What Administrative Reorganization Tells Us about Government689 cited
  • 2003Sources of Public Service Improvement: A Critical Review and Research Agenda685 cited
  • 2019The New Public Management678 cited
  • 1997The State in a Changing World. World Development Report, 1997.617 cited
  • 2000Why Elephants Gallop: Assessing and Predicting Organizational Performance in Federal Agencies615 cited
  • 2003The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government581 cited
  • 2000Foundations of the American Customer Satisfaction Index

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

553 cited
  • 1998Administrative Leadership, Neo-Managerialism, and the Public Management Movement442 cited
  • Cited by

    • 2006Customer orientation in electronic government: Motives and effects101 cited
    • 2013RETHINKING E‐GOVERNMENT PERFORMANCE ASSESSMENT FROM A CITIZEN PERSPECTIVE67 cited
    • 2010A field study of user versus provider perceptions of management accounting system services23 cited
    • 2012How Does Chinese Local Government Respond to Citizen Satisfaction Surveys? A Case Study of Foshan City (中国地方政府如何响应公民满意度调查?来自广东省佛山市的案例研究)19 cited
    • 2008Advancing public sector performance analysis6 cited