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Transfer Passengers’ Perceptions of Airport Service Quality: A Case Study of Incheon International Airport

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Cited by

2020Latent factors on the assessment of service quality in an Italian peripheral airport

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39 cited

2020Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis30 cited

2022A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View27 cited

2019A passenger-centred model in assessing airport service performance17 cited