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Quality services in local government: a bottom‐up approach

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1994The Politics of Decentralisation238 cited
1995Stereotypes about children with traditional and nontraditional gender roles99 cited
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1995Quality Improvement in European Public Services: Concepts, Cases and Commentary, edited by Christopher Pollitt and Geert Bouckaert. London: Sage, 1995. Cloth (0–8039–7464–7, £37.50), paper (0–8039–7465–5, £12.95).41 cited

Cited by

2011Municipal Service Quality and Citizen Satisfaction in Southern Thailand38 cited
2010Fighting corruption in tactical procurement38 cited
2012A contingency approach to performance measurement in service operations31 cited
2010Productivity measurement and management in large public service organizations18 cited
2009The Transformation of Municipal Services: towards Quality in the Public Sector17 cited
1996Performance management, decentralization and management development: local government in Europe15 cited
2021Yeni Kamu Yönetimi Anlayışı ve Türkiye'de Yerelleşme Politikaları5 cited
2023Metropolitan Governance and Interorganizational Coordination: Study of a City Corporation in Bangladesh5 cited

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