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Development of a strategic research plan for an academic department through the use of quality function deployment

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References

2012Quality function deployment1,105 cited

Cited by

2017Modeling of fuzzy-based voice of customer for business decision analytics67 cited
1996Implementing total quality management43 cited
2004A web-based system for analyzing the voices of call center customers in the service industry31 cited
1999A quality function deployment approach to task organization in peacekeeping force design27 cited
2006QFD APPLICATION TO IMPROVE MANAGEMENT EDUCATION AT KIMEP16 cited
2007An integrated service strategy by QFD approach: a case of a telecom company in Taiwan14 cited
2006Improvement of organizational efficiency and effectiveness by developing a manufacturing strategy decision support system13 cited
2019Devising smart strategic framework for assessment of quality in engineering education11 cited

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