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The influence of self-construal and co-consumption others on consumer complaining behavior · Study

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ArticleThe influence of self-construal and co-consumption others on consumer complaining behavior

Wei Wei2011

Article2011

The influence of self-construal and co-consumption others on consumer complaining behavior

Wei Wei · Li Miao · Liping A. Cai · Howard Adler

58 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Service and Product Innovation

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References

1956The Presentation of Self in Everyday Life.1991Culture and the Self: Implications for Cognition, Emotion, and Motivation 1989A Social Psychologist Discovers Chicago Sociology 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1994The Measurement of Independent and Interdependent Self-Construals 1974Self-monitoring of expressive behavior.1990Impression management: A literature review and two-component model.1981Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations.

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2009How Self-Construal Shapes Emotion: Cultural Differences in the Feeling of Pride 2013Situational influences on the evaluation of other-customer failure 2014Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context 2017The impacts of hotels’ error management culture on customer engagement behaviors (CEBs)2019Scenario analysis of smart, sustainable supply chain on the basis of a fuzzy cognitive map

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Year2011

Typearticle

Published2011-10-16

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations58

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.ijhm.2011.09.013

openalex_workW2018326407

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2015

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2022Emotional intelligence similarity in service recovery