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The influence of self-construal and co-consumption others on consumer complaining behavior

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References

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1995EFFECTS ON IMPRESSION MANAGEMENT ON PERFORMANCE RATINGS: A LONGITUDINAL STUDY.681 cited

2008Internet Users’ Information Privacy-Protective Responses: A Taxonomy and a Nomological MODEL1608 cited

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2019Scenario analysis of smart, sustainable supply chain on the basis of a fuzzy cognitive map41 cited
2015The Effects of Other Customers’ Dress Style on Customers’ Approach Behaviors36 cited
2013Who gets to decide your complaint intentions? The influence of other companions on reaction to service failures33 cited
2022Emotional intelligence similarity in service recovery32 cited
2014Self-regulation and “other consumers” at service encounters: A sociometer perspective30 cited
2021Consumer complaining behavior in hospitality management28 cited
2019The effect of fellow customer on complaining behaviors: the moderating role of gender26 cited
2020Exhibition attachment: effects on customer satisfaction, complaints and loyalty25 cited
2022Effects of empowering leadership under boundary conditions in the hospitality industry25 cited
2022Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters21 cited
2019Coping as a Mediation Mechanism Between Severity of Spectator Dysfunctional Behavior and Revisit Intention: The Moderating Effects of Self-Construal in Sport Consumption17 cited
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