SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Focusing on customer problems to improve service quality
0 references·16 citing·48 second hop
Focusing on customer problems to improve service quality (1989)Focusing on customer problems to improve …Measuring Customer Satisfaction and Customer Loyalty (2021)Measuring Customer Satisfacti…Expectancy disconfirmation (2019)Expectancy disconfirmationCustomer satisfaction and ISO 9001 improvement requirements in the supply chain (2018)Customer satisfaction and ISO…Why do users prefer the hedonic but choose the Utilitarian? Investigating user dilemma of hedonic–utilitarian choice (2017)Why do users prefer the hedon…Examining an extended duality perspective regarding success conditions of IT service (2015)Examining an extended duality…Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage (2005)Interactions between Service …Methoden zur Identifikation von Basis-, Leistungs- und Begeisterungsfaktoren (2004)Methoden zur Identifikation v…Tipping behaviour: a disconfirmation of expectation perspective (2003)Tipping behaviour: a disconfi…Phenomenology of Aesthetic Organising--Ways Towards Aesthetically Responsive Organizations (2002)Phenomenology of Aesthetic Or…The Impact of Critical Incidents on Customer Satisfaction in Business-to-Business Relationships (2001)The Impact of Critical Incide…Service quality: The construct, its dimensionality and its measurement (1996)Service quality: The construc…Service quality: The construct, its dimensionality and its measurement (1996)Service quality: The construc…Die sequentielle ereignismethode — ein instrument der prozeßorientierten messung von dienstleistungsqualität (1996)Die sequentielle ereignismeth…Improving service quality in an industrial setting (1994)Improving service quality in …Improving Classroom Communication: The Case of the Course Syllabus (1993)Improving Classroom Communica…Qualitätssicherung im Dienstleistungsmarketing — eine Einführung in die theoretischen und praktischen Probleme (1991)Qualitätssicherung im Dienstl…A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Internes Marketing als neue Schwerpunktsetzung für das Personalmanagement in Dienstleistungsunternehmen (1998)Wirtschaftlichkeit des Kundenbindungsmanagements (2003)Markenführung und Relationship Marketing (2004)Designing services that deliver (1984)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Refinement and reassessment of the SERVQUAL scale. (1991)Analyse von Kundenabwanderungen — Forschungsstand, Erklärungsansätze, Implikationen (2003)Gefährdete Kundenbeziehungen und abgewanderte Kunden als Zielgruppen der Kundenbindung (2003)Kundenintegrierte Neuproduktentwicklung von Dienstleistungen (2004)Preparing Instructional Objectives (1962)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)What Introductory Psychology Students Attend to on a Course Syllabus (1999)Measuring the Promise: A Learning-Focused Syllabus Rubric (2014)It’s in the syllabus … or is it? How biology syllabi can serve as communication tools for creating inclusive classrooms at a large-enrollment research institution (2021)Models of Consumer Satisfaction Formation: An Extension (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Hospitality and tourism marketing: recent developments in research and future directions (2004)SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation (2015)Examining the negative relationship between length of stay at a hotel and customer satisfaction: evidence from online customer reviews (2023)The Presentation of Self in Everyday Life. (1956)Communities of Practice (1998)Communities of practice learning, meaning, and identity (1999)“Trans‐+‐form” (2011)Understanding organisational gestures: Technique, aesthetics and embodiment (2013)The Aestheticization of Hybrid Space: The Atmosphere of the Locarno Film Festival (2019)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Analysing customer satisfaction surveys using a fuzzy rule-based decision support system: Enhancing customer relationship management (2008)Measuring Consumer Satisfaction and Dissatisfaction Intensities to Identify Satisfiers and Dissatisfiers (2008)Comparative fit indexes in structural models. (1990)Building Customer Loyalty: A customer experience based approach in a tourism context (2009)Consumer-based Brand Equity in the Service Shop (2012)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Method Variance in Organizational Research (2006)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises (2019)Quality management internal auditing in small and medium-sized companies: an exploratory study on factors for significantly improving quality performance (2020)A decision support model for evaluating risks in a collaborative supply chain of the medical equipment manufacturing industry (2021)Measuring Service Quality: A Reexamination and Extension (1992)Design and Delivery of Electronic Services: Implications for Customer Value in Electronic Food Retailing (2000)Communications and Expectations in After-Sales Service Provision (1999)The drivers of customer satisfaction in strategic consulting engagements (2011)Managing service quality in high customer contact B2B services across domestic and international markets (2015)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 1993Improving Classroom Communication: The Case of the Course Syllabus74 cited
  • 1991Qualitätssicherung im Dienstleistungsmarketing — eine Einführung in die theoretischen und praktischen Probleme62 cited
  • 2001The Impact of Critical Incidents on Customer Satisfaction in Business-to-Business Relationships60 cited
  • 2002Phenomenology of Aesthetic Organising--Ways Towards Aesthetically Responsive Organizations51 cited
  • 1994Improving service quality in an industrial setting41 cited
  • 2018Customer satisfaction and ISO 9001 improvement requirements in the supply chain39 cited
  • 2003Tipping behaviour: a disconfirmation of expectation perspective36 cited
  • 1996Service quality: The construct, its dimensionality and its measurement30 cited
  • 1996Service quality: The construct, its dimensionality and its measurement25 cited
  • 1996Die sequentielle ereignismethode — ein instrument der prozeßorientierten messung von dienstleistungsqualität25 cited
  • 2004Methoden zur Identifikation von Basis-, Leistungs- und Begeisterungsfaktoren24 cited
  • 2017Why do users prefer the hedonic but choose the Utilitarian? Investigating user dilemma of hedonic–utilitarian choice23 cited
  • 2019Expectancy disconfirmation23 cited
  • 2021

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Measuring Customer Satisfaction and Customer Loyalty
22 cited
  • 2005Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage21 cited
  • 2015Examining an extended duality perspective regarding success conditions of IT service10 cited