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Cited by

• 2001Corporate identity and corporate image revisited ‐ A semiotic perspective295 cited
• 2005Managing Corporate Identity: An Internal Perspective293 cited
• 2007Do hoteliers need to manage image to retain loyal customers?266 cited
• 1997Visual identity: trappings or substance?256 cited
• 2001Corporate reputation management: “living the brand”234 cited
• 2006From destination brand to location brand216 cited
• 1999Towards a definitive model of the corporate identity management process196 cited
• 1988Measuring corporate images: A review of alternative approaches186 cited
• 2013Service Quality, Corporate Brand Image, and Switching Behavior: The Mediating Role of Customer Satisfaction and Repurchase Intention178 cited
• 2012Strategic corporate brand alignment166 cited
• 2015The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry163 cited
• 2007Identity studies: multiple perspectives and implications for corporate‐level marketing159 cited
• 2007The Role of Internal Communication and Training in Infusing Corporate Values and Delivering Brand Promise: Singapore Airlines' Experience159 cited
• 2017Corporate social responsibility and customer loyalty in intercity bus services