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Skills and the Hospitality Sector in a Transition Economy: The Case of Front Office Employment in Kyrgyzstan
11 references·4 citing·35 second hop
Skills and the Hospitality Sector in a Transition Economy: The Case of Front Office Employment in Kyrgyzstan (2007)Skills and the Hospitality Sector in a Tr…What is Emotional Intelligence? (2015)What is Emotional Intelligenc…Check-in Check-Out: Managing Hotel Operations (2004)Check-in Check-Out: Managing …Skills and training for the hospitality sector: a review of issues (2002)Skills and training for the h…The McDonaldization of Society (2001)The McDonaldization of SocietyBenchmarking Best Practice in Hotel Front Office (2001)Benchmarking Best Practice in…Working with Emotional Intelligence (1999)Working with Emotional Intell…The Nature of Managerial Work in Developing Countries: A Limited Test of the Universalist Hypothesis (1997)The Nature of Managerial Work…Hard-skills, soft-skills: undervaluing hospitality’s ‘service with a smile’ (1997)Hard-skills, soft-skills: und…Emotional development and emotional intelligence: Educational implications. (1997)Emotional development and emo…Unskilled work and the hospitality industry: myth or reality? (1996)Unskilled work and the hospit…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Hospitality internships and green leaders: analysing the engagement of interns with hotel sustainable development practices (2023)Hospitality internships and g…An analysis of management skills within graded establishments in South Africa (2015)An analysis of management ski…Challenges of training tourism and hospitality workers in Papua New Guinea (2014)Challenges of training touris…Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası (2011)Bugünün ve geleceğin müdürler…Working in hotels and catering (1992)Implications of hospitality and tourism labour markets for talent management strategies (2008)Employment experiences of Polish migrant workers in the UK hospitality sector (2010)Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission? (2018)A Dynamic Theory of Organizational Knowledge Creation (1994)Making Democracy Work (1994)Reassessment of convergence and divergence dynamics: implications for international HRM (1999)A Review of Cross-Cultural Methodologies for Organizational Research: A Best- Practices Approach (2003)Asset restructuring and business group affiliation in French civil law countries (2004)Managing Across Borders: The Transnational Solution (2009)Tourism education: policy versus practice (1997)Human resources in tourism: Still waiting for change (2007)Hospitality workplace problems and poor training: a close relationship (2008)Identifying and Ranking the Determinants of Tourism Performance (2011)The effects of leader and follower emotional intelligence on performance and attitude (2002)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)The Bar-On model of emotional-social intelligence (ESI). (2006)The importance of attitude and appearance in the service encounter in retail and hospitality (2005)Employee experience of aesthetic labour in retail and hospitality (2007)‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services (2009)The Disneyization of Society (1999)New Public Management Is Dead--Long Live Digital-Era Governance (2005)A review of innovation research in tourism (2009)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Development and validation of a measure of emotional intelligence (1998)Focus on Formative Feedback (2008)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites (2010)Do luxury room amenities affect guests’ willingness to pay? (2015)How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions (2021)Affective Social Competence (2001)Emotional Intelligence and Interpersonal Relations (2001)Emotional intelligence and its relation to everyday behaviour (2003)
this work references cited by second hop

References

  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1999Working with Emotional Intelligence6,248 cited
  • 2015What is Emotional Intelligence?4,468 cited
  • 1997Emotional development and emotional intelligence: Educational implications.2,023 cited
  • 2001The McDonaldization of Society1,665 cited
  • 2002Skills and training for the hospitality sector: a review of issues244 cited
  • 1997The Nature of Managerial Work in Developing Countries: A Limited Test of the Universalist Hypothesis77 cited
  • 1997Hard-skills, soft-skills: undervaluing hospitality’s ‘service with a smile’76 cited
  • 1996Unskilled work and the hospitality industry: myth or reality?60 cited
  • 2004Check-in Check-Out: Managing Hotel Operations47 cited
  • 2001Benchmarking Best Practice in Hotel Front Office33 cited

Cited by

  • 2023Hospitality internships and green leaders: analysing the engagement of interns with hotel sustainable development practices6 cited
  • 2011Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası1 cited
  • 2014Challenges of training tourism and hospitality workers in Papua New Guinea1 cited
  • 2015An analysis of management skills within graded establishments in South Africa

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1 cited