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Institutionalization of Tipping as a Source of Managerial Control
16 references·3 citing·44 second hop
Institutionalization of Tipping as a Source of Managerial Control (2002)Institutionalization of Tipping as a Sour…Manufacturing Advantage: Why High-Performance Work Systems Pay off (2001)Manufacturing Advantage: Why …One-Dimensional Man (2000)One-Dimensional ManThe Discipline of Teams: The Control of Team-Based Industrial Work Through Electronic and Peer Surveillance (1998)The Discipline of Teams: The …The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines (1997)The Effects of Human Resource…Consumption and Identity at Work. (1997)Consumption and Identity at W…The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)The Management of Customer-Co…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)THE IMPACT OF HUMAN RESOURCE …Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS* (1993)STRENGTH IS IGNORANCE; SLAVER…THE CULT[URE] OF THE CUSTOMER (1992)THE CULT[URE] OF THE CUSTOMERMarketing Services: Competing Through Quality (1992)Marketing Services: Competing…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Better Stories, Not Better Constructs, to Generate Better Theory: A Rejoinder to Eisenhardt (1991)Better Stories, Not Better Co…Work and motivation (1964)Work and motivationThe Theory of Social and Economic Organization. (1948)The Theory of Social and Econ…Restaurant Service Employees Organizational Commitment: Shared Gratuity versus Independent Gratuity Environments (2020)Restaurant Service Employees …Weapons of the poor: Tipping and resistance in precarious times (2016)Weapons of the poor: Tipping …Employee Preferences for Tipping Systems (2007)Employee Preferences for Tipp…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Subjective Performance Measures in Optimal Incentive Contracts (1993)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)In Search of Complementarity in Innovation Strategy: Internal R&D and External Knowledge Acquisition (2006)What Determines Productivity? (2011)The Aesthetic Dimension (1978)The Death of Nature: Women, Ecology, and the Scientific Revolution (1982)Transforming Technology: A Critical Theory Revisited (2002)Mapping a Landscape of Narrative Inquiry: Borderland Spaces and Tensions (2007)The Evolution of International Security Studies (2009)One-Dimensional Man: Studies in the Ideology of Advanced Industrial Society (2021)Social Learning Theory. (1978)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Specification Tests in Econometrics (1978)Firm Resources and Sustained Competitive Advantage (1991)MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)Firm resources and sustained competitive advantage (2004)The theory of planned behavior (1991)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Self‐determination theory and work motivation (2005)Competing paradigms in qualitative research. (1994)Qualitative Content Analysis (2008)Document Analysis as a Qualitative Research Method (2009)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Behavioral Study of obedience. (1963)Social Capital: Its Origins and Applications in Modern Sociology (1998)Social Exchange Theory: An Interdisciplinary Review (2005)
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References

  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1948The Theory of Social and Economic Organization.11,300 cited
  • 1964Work and motivation10,436 cited
  • 1995THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE.9,338 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1997The Effects of Human Resource Management Practices on Productivity: A Study of Steel Finishing Lines2,529 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 2000One-Dimensional Man1,879 cited
  • 2001Manufacturing Advantage: Why High-Performance Work Systems Pay off1,598 cited
  • 1991Better Stories, Not Better Constructs, to Generate Better Theory: A Rejoinder to Eisenhardt1,394 cited
  • 1993STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS*1,321 cited
  • 1997Consumption and Identity at Work.1,142 cited
  • 1998

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The Discipline of Teams: The Control of Team-Based Industrial Work Through Electronic and Peer Surveillance
794 cited
  • 1992THE CULT[URE] OF THE CUSTOMER596 cited
  • Cited by

    • 2016Weapons of the poor: Tipping and resistance in precarious times21 cited
    • 2007Employee Preferences for Tipping Systems21 cited
    • 2020Restaurant Service Employees Organizational Commitment: Shared Gratuity versus Independent Gratuity Environments0 cited