Articlebronze2012

L’évolution des discours sur l’évaluation des services publics par la satisfaction des usagers : une analyse comparative France et Royaume-Uni sur la période 1980-2007

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Public Policy and Administration Research Public Administration in Developing Nations Evaluation and Performance Assessment

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L'évolution des discours sur l'évaluation des services publics par la satisfaction des usagers : une analyse comparative France etRoyaume-Uni sur la période 1980-2007

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1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector 1993Reinventing government: how the entrepreneurial spirit is transforming the public sector 1993Reinventing Government 2003Analyse des données qualitatives 1991Analyse des données qualitatives: recueil de nouvelles méthodes /2000Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Evaluation 2012Local Governance in England and France 1999A la recherche de la valeur perdue : construire les processus créateurs de valeur dans le secteur public

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